Medical Assistant - Family Planning

Hiring Incentive: $1,000* – Eligible full-time hires receive $250 in their first paycheck and $750 in the first paycheck after six months of successful employment. Payments are prorated for part-time hires. Union status: Bargaining Unit. FLSA status: Hourly, Non-Exempt.

About The Role

The Medical Assistant supports patients throughout their health center experience by providing compassionate clinical assistance, patient education, and administrative support. This position works closely with clinicians and other health center team members to prepare patients for visits, assist with examinations and procedures, perform laboratory testing, maintain accurate medical records, and help ensure visits move efficiently. The ideal candidate is organized, attentive, and comfortable discussing sensitive healthcare matters in a respectful and nonjudgmental manner. This role requires strong communication skills, sound judgment, and a commitment to providing high-quality reproductive healthcare and excellent patient service.

Why Join Our Team?

Our Mission
We deliver innovative health care, education, and advocacy no matter what.

Our Core Values

• Accountable - We take responsibility for our actions and decisions
• Adaptable - We embrace change and remain flexible and resilient
• Collaborative - We work together, valuing diverse perspectives
• Kind - We treat everyone with compassion and respect
• Non-judgmental - We create a safe and inclusive environment
• Solution-oriented - We each operate as champions who look for effective solutions to challenges
• Strategic - We approach our work with a clear vision and thoughtful planning

Responsibilities

Patient Care and Clinical Support

• Welcome patients, explain what they can expect during their visit, and communicate information about delays or next steps.
• Gather and document relevant medical and social history.
• Measure and document vital signs, including height, weight, and blood pressure.
• Prepare patients for examinations and assist clinicians during exams and procedures.
• Perform venipuncture and approved waived laboratory tests.
• Administer medications within the scope of your training, certification, or licensure.
• Provide accurate patient education about available services, contraceptive options, consent forms, funding resources, and follow-up needs.
• Prepare examination rooms and maintain appropriate supplies, inventory, cleanliness, and safety standards.

Scheduling and Administrative Support

• Respond to patient calls, schedule appointments, and provide appropriate information and referrals.
• Schedule, cancel, and reschedule appointments as needed.
• Maintain accurate patient registration, medical record, laboratory, scheduling, and payment information.
• Use electronic systems to document visits, collect fees, and provide receipts.
• Provide patients with the appropriate forms and review them for completion.

Teamwork, Quality, and Compliance

• Collaborate with clinicians, health center leadership, and other team members to provide coordinated and efficient patient care.
• Anticipate patient and provider needs and contribute to a positive health center experience.
• Maintain confidentiality and approach sensitive healthcare matters with compassion and without judgment.
• Follow organizational policies, current medical standards, and HIPAA, OSHA, and CLIA requirements.
• Participate in required training, quality improvement, risk-management activities, and staff meetings.

Requirements

Required Qualifications

• High school diploma or GED.
• Completion of an advanced medical assistant training program or a Certified Medical Assistant credential.
• Excellent communication, customer service, problem-solving, judgment, and organizational skills.
• Ability to handle confidential and sensitive information appropriately.
• Ability to work effectively in a fast-paced, team-oriented healthcare environment.
• Ability to work some Saturdays.
• Strong commitment to high-quality healthcare and respectful, nonjudgmental patient service.

Preferred Qualifications

• Previous experience working in a healthcare setting.
• Knowledge of medical assisting practices and reproductive healthcare.
• Experience using an electronic health record or patient scheduling system.

Benefits

• Paid time off
• Paid parental family leave
• Medical coverage, with 90% employer-paid base plans for individual coverage
• Employer-paid vision coverage
• Dental coverage
• Employer-paid life insurance
• Employer-paid accidental death and dismemberment insurance
• Employer-paid short-term and long-term disability coverage
• 401(k) plan with an employer contribution of up to 4%
• Ten paid holidays each year
• Two floating holidays each year
• Financial incentive program for certified bilingual Associates* – $1.00-per-hour differential for fluency in Spanish, Nepali, or Somali (depending on geographic service area) following successful completion of a language assessment.