Medical Assistant, Family Medicine

About the Role

Brigham and Women’s Health Care Center in Pembroke is a multi-level facility spanning 30,000 square feet. Located at 15 Corporate Park Drive, the center includes family medicine (all ages), obstetrics and gynecology, cardiology, endocrinology, general surgery, gastroenterology, orthopedics as well as pulmonary. We are seeking a full-time, 40-hour Medical Assistant to support our Family Medicine practice on-site Monday through Friday from 9:15am-5:45pm. During staffing shortages or cross coverage purposes, there could be times to work in another specialty suite at this location. As true partners to our providers, our Medical Assistants get the opportunity to work autonomously to the top of their education/certification while also functioning as part of the care team. The ideal candidate profile is an experienced, adaptable Medical Assistant who is confident in their clinical abilities and genuinely enjoys variety. We ideally aim to have our clinical support staff members working 1:1 or 1:2 with assigned providers, but they do cross-cover, rotate, and collaborate with other providers as needed. They can see upwards of 20+ patients per day. The role supports healthcare teams by assisting with both clinical and non-clinical patient services under the direction of healthcare providers.

Responsibilities

• Assists junior Medical Assistants with day-to-day questions and responsibilities and helps facilitate their learning by participating in onboarding training.
• Shows patients to examination rooms, prepares necessary equipment for healthcare providers, and interviews patients to obtain medical information, measure their vital signs, weight, and height, and records information in the patient's medical record.
• Explains treatment procedures, medications, diets, and physician instructions to patients, ordering and organizing educational materials to reinforce patient education.
• Performs general office duties, such as answering phones, taking dictation, and completing insurance forms, while acting as a liaison with other departments and advocating for patients with a positive customer service approach.
• Collects blood, tissue, or other laboratory specimens, logs them, and prepares them for testing; performs phlebotomy if competence is demonstrated.
• Maintains inventory of immunizations and checks expiration dates.
• Provides immunizations (as applicable) which requires certification or 3 years of experience administering a vaccine and supervision of a provider.
• Responsible for improving appropriate departmental quality initiatives, such as two patient identifiers and hand hygiene.

Qualifications

• Education: High School Diploma or Equivalent required; Associate's Degree in Medical Assisting preferred.
• Licenses and Credentials: Basic Life Support (BLS) Certification preferred; Certified Medical Assistant (National Certification) preferred.
• Experience: Direct MA experience or medical field work 1‑2 years required; at least 3 years of experience working as a Medical Assistant preferred; experience giving vaccines preferred; certification strongly preferred (via AAMA, AMT, NHA, NCCT).

Benefits

In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable, and recognition programs designed to celebrate contributions and support professional growth.

Pay

Pay Range: $22.75 - $24.94 per hour (Hourly Grade 3).

Schedule

Full‑time, 40 hours per week; Monday‑Friday, 9:15 am – 5:45 pm. Onsite work at 15 Corporate Park Drive, Pembroke.