Medical Assistant - Family Care North Pointe B

About the Role

Mosaic Life Care is seeking a Certified/Registered Medical Assistant (MA) to work under the supervision of leadership. The MA provides a wide range of assistive services to promote patient flow, patient information gathering, and patient care in the clinic setting, including patient access duties such as check-in and appointment setting.

Responsibilities

• Interviews patients and documents responses in the medical record according to standard.
• Administers and documents prescribed medications (oral, intramuscular, intradermal, subcutaneous, inhaled, drops) and treatments in accordance with organizational standards.
• Observes, records, and reports patient’s response to medications and treatments to provider(s).
• Documents and communicates medication refills.
• Assists provider with examinations and procedures, including preparing sterile fields and properly maintaining equipment before and after procedures.
• Collects and prepares laboratory specimens, instructs patients and/or family members in sample collection, and completes point-of-care testing.
• Performs clinic procedures including but not limited to EKGs, Snellen Eye Testing, regular and pediatric E-chart, Bone Density Testing (DEXA), Incentive Spirometry, Ear Lavage, applying/changing dressings (including wound care), and staple removal.
• Provides educational materials to patients as instructed by providers.
• Communicates with patients regarding appointments, completion of insurance forms, medical releases, and other documentation.
• Monitors patient scheduling, responds to and refers incoming telephone inquiries, and maintains timely patient flow.
• Arranges for patient referral testing at other facilities or specialty care.
• Enters patient data into the computer system accurately and completely, including registration, medical record assignment, and visit creation.
• Documents all observations, treatments, procedures, medications, and telephone conversations in the medical record per standard.
• Cleans and maintains patient care areas, including examination rooms and equipment, to ensure a sanitary, safe, and organized facility.
• Other duties as assigned.

Requirements

• High School Diploma (Required).
• If hired after 06/01/2021, completion of a Medical Assistant training program is required.
• Six months of experience in a physician’s office or healthcare setting (Preferred).
• Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) certification (Required upon hire).
• Basic Life Support (BLS) certification (Required upon hire).
• Must be able to travel between various system facilities and off-site locations as needed.

Skills and Abilities

Essential Technical/Motor Skills

• Fine motor skills, eye/hand coordination, ability to walk, speak clearly, hear and answer phones, data entry, typing, basic bookkeeping, and handling money.

Interpersonal Skills

• Passion for changing healthcare and positively impacting lives.
• Must be courteous, work professionally and compassionately with internal and external customers.
• Ability to work with interruptions, flexibility in hours and workflow, and foster teamwork to promote service and quality.

Essential Physical Requirements

• Regularly required to sit, reach with hands and arms, stand, walk, climb, balance, stoop, kneel, or crouch.
• Ability to lift and/or move up to 10 to 25 pounds.
• Must follow good body mechanics.

Essential Mental Abilities

• Comprehend and understand physician orders, medical terminology, and staff requests.
• Ability to collect thorough information regarding a patient’s condition and evaluate the effects of care.
• Problem-solving, adaptability, data interpretation, calculation, comprehension, explanation, evaluation (short-term and long-term memory).
• Follow policies and procedures; disseminate information and/or instructions to appropriate person(s).
• Prioritize work assignments and follow through to completion.
• Ability to manage stress and remain calm in a fast-paced environment.

Essential Sensory Requirements

• Ability to visually assess patient condition; visual, hearing, tactile, and olfactory senses.

Exposure to Hazards

• Blood/body fluids, needles, cuts, back injuries, electrical output from personal computers, eye and neck strain, and other medical office-related hazards.

Benefits

Mosaic Life Care offers a wide array of benefits designed to meet individual employee needs, including:

• Concierge services
• Employee lounge
• Wellness programs
• Free covered parking
• Free on-site and virtual health clinics
• Compensation and recognition programs