Medical Assistant, Experienced Front and Back Office

About the role

Balboa Nephrology is the largest kidney care practice in California and participates in a national Medicare program focused on value-based care. Through our joint venture with Evergreen Nephrology, we are a growing organization with opportunities for professional and personal growth. We will help you grow in your leadership experiences while learning the new value-based care world.

Our Values: Patient-centered, Accountability, Respect, Innovation, Data-Driven. Our Mission: to consistently deliver superior care – Balboa Care – to every patient with kidney disease.

Responsibilities

The Clinical Support will assist in the delivery of excellent patient care management by performing routine clinical and administrative tasks to keep the office running efficiently.

• Taking medical histories and vital signs
• Reconciliation of medication lists
• Explaining treatment procedures to patients
• Preparing patients for examination (in-person and/or telehealth appointments)
• Assisting the physician during exams
• Instructing patients about medication and special diets
• Authorizing prescription refills as directed
• Stock examination rooms
• Maintain instruments and prepare sterilization as required
• Keep inventory of medications and supplies
• Maintain all logs and required checks (i.e. refrigerator temperatures, emergency medications, expired medications, oxygen, cold sterilization fluid change, etc.)
• Provide coverage for other MAs as needed
• Other duties as assigned; travel may be required

Front Office Duties:

• Using computer applications
• Answering telephones, take telephone messages and provide feedback and answers to patient/physician/pharmacy
• Greeting patients and scheduling appointments
• Updating and scanning patient medical records
• Coding and filling out insurance forms
• Arranging for hospital admissions and laboratory services
• Handling correspondence
• Collection of copays
• Other duties and tasks as assigned

Requirements

• Minimum of 1 year of experience as a Front and Back Office Medical Assistant
• Medical Assistant Certification
• Proficiency using EHR software applications
• Bilingual in English/Spanish
• Experience using EPIC

Skills

• Excellent verbal and written communication
• Ability to provide excellent customer service
• Ability to interpret, adapt and apply guidelines and procedures
• Ability to use good reasoning and judgement and react appropriately in emergency situations
• Ability to establish and maintain effective working relationships with patients, medical staff and coworkers

Benefits

Comprehensive benefits package that includes medical, dental & vision on the 1st of the month 30 days after hire. Employer contribution of up to 7.5% of annual pay for your 401K. Generous paid time off plus 8 paid holidays, a birthday float day off and a mental health day! Company paid life insurance.

Pay

Pay Range: $22.00 - $25.00/hour

Schedule

Location: In person

Background check required. Travel to other sites located within San Diego County may be required.