Medical Assistant (Entry Level)

About the role

This position involves providing clinical and administrative support in a primary care setting, focusing on patient experience and care delivery. As a Medical Assistant (Lab Services Specialist/Member Support Specialist), you will perform venipuncture, assist with specimen collection, EKGs, vitals, vaccinations, and other extended scope duties. You will serve as the first point of contact, ensuring a welcoming environment and delivering compassionate, patient-centered care using the C-I-CARE framework.

Responsibilities

• Deliver exceptional patient interactions and manage in-office workflows, including intake, scheduling, billing, and follow-up.
• Perform clinical tasks such as venipuncture, specimen collection, EKGs, immunizations, and vital signs.
• Maintain specimen integrity, office cleanliness, inventory, and equipment sterilization.
• Support patients beyond lab services by answering messages, assisting with documentation, and clerical duties.
• Handle front desk duties like check-in/out, insurance verification, and office organization.
• Contribute to team development through meetings and problem-solving activities.
• Ensure office spaces are well-maintained and technology tools are proficiently used.

Qualifications & Skills

• Active Medical Assistant certification or Certified Phlebotomy Technician credential within the last 6 months, or accredited MA program completion.
• Minimum 6 months relevant clinical experience.
• Proficiency in venipuncture or vaccination techniques, strong communication skills, and customer service orientation.
• High school diploma or equivalent, tech-savvy with software tools, and ability to work collaboratively in diverse teams.
• Ability to demonstrate confidence, empathy, and adapt to change effectively.
• Commitment to patient safety, effective interpersonal skills, and a focus on quality care delivery.