Medical Assistant Endocrinology Clinic

About the role

Find your path in health care. We want to change the lives of those in our care – and the people who choose to take on this challenge. If you’re ready to change lives, we want to hear from you. Tucson is set in a Sonoran Desert valley surrounded by five mountain ranges. Boasting an average 350 sunny days a year and warm dry air, the climate is ideal for year‑round outdoor recreation. Tucson offers one‑of‑a‑kind experiences for those interested in outdoor adventure and nature, heritage and culture, arts and attractions, golf and original Southwest‑inspired dining.

Responsibilities

• Assist with the high level of injections performed on the nursing schedule, chart prep, rooming, Lpump/CGM uploads, lab/medical requests, and medication prior authorizations; manage message pools.
• Support 8 attending providers, 5 fellows clinic, and 2 sub‑specialty clinics.
• Contribute to an endocrinology service projected to see approximately 700 patients monthly.
• Work full‑time Monday‑Friday 8:00 a.m.–5:00 p.m., alternating every other Saturday 8:00 a.m.–2:30 p.m.
• Assist clinicians and nursing staff in providing medical care and implementing/evaluating direct patient care.
• Prepare patients for exam and treatment by taking and recording vital signs, symptoms, chief complaint, and pain scores.
• Report changes in patient condition to the clinician.
• Assist providers with exams and minor in‑office procedures (blood pressure, respiration, heart rate/pulse, temperature, phlebotomy, ear irrigation, EKG).
• Act as a chaperon as needed.
• Use universal blood and body fluid precautions and appropriate personal protective equipment.
• Prioritize patient flow through the clinical process.
• Coordinate and manage patient care including pre‑certifications, referrals, authorizations, prescriptions, and scheduling for clinic, hospital, and ancillary treatments/tests.
• Communicate test results to patients.
• Serve as a resource to clinicians to provide optimal patient care.
• Administer medications in accordance with established policies/procedures or as directed.
• Provide clerical support with patient/client notifications and documentation (complete medical records, labs, authorizations, X‑rays, hospital records, prior care).
• Ensure complete and accurate information for billing related to each patient encounter in a timely manner.
• Maintain a clean, functional environment: clean and disinfect equipment, exam rooms, and storage areas; disinfect equipment/instruments using appropriate solutions following sterilization procedures.
• Follow manufacturer recommendations and OSHA guidelines for handling hazardous substances.
• Perform basic equipment maintenance and coordinate needed repairs.
• Order supplies as directed and stock patient care areas.
• Handle medication ordering and related tasks (expired medications/equipment, recalls).
• Develop and maintain effective communication mechanisms with external and internal customers.
• Exemplify service orientation and teamwork in all contacts.
• Complete required on‑boarding/orientation activities, including simulation training as needed.
• Work under direct supervision of providers and interact with all levels of staff, physicians, patients, families, external health‑care institutions, community providers, agencies, and physician offices.
• Prioritize data from multiple sources to support patient/family response to changes in health status.

Minimum Qualifications (Requirements)

• High school diploma/GED or equivalent working knowledge.
• Completion of an approved medical assistant training program as defined by state regulations.
• Active Medical Assistant Certification required (must meet Meaningful Use requirements). Acceptable certifications include:
  • Registered Medical Assistant (RMA) with current AMT membership,
  • Certified Medical Assistant (CMA) with current AAMA membership,
  • Certified Clinical Medical Assistant (CCMA) with current NHA membership (test administered after 7/1/2017),
  • National Certified Medical Assistant (NCMA) with current NCCT membership.
• BLS certification required.
• Strong computer skills, including ability to work with medical software.
• Exceptional interpersonal and communication skills.
• Ability to manage multiple changing priorities in an effective and organized fashion.
• Arizona Criminal History Affidavit must be signed upon hire.

Preferred Qualifications

• Experience with office medical procedures and treatments.
• Knowledge of insurance, managed care operations, EMR, and scheduling software.
• Additional related education and/or experience.

Skills

• Proficient with medical software and computer systems.
• Strong interpersonal and communication abilities.
• Effective multitasking and priority management.

Schedule

Full‑time position scheduled Monday‑Friday 8:00 a.m.–5:00 p.m., with the medical assistant required to alternate working every other Saturday from 8:00 a.m.–2:30 p.m.