Medical Assistant (EG)

About the role

Porch Light Health is a respected leader in the outpatient treatment of Opioid Use Disorder (OUD) and Alcohol Use Disorder (AUD) and other addictive disorders. We foster a supportive and family-oriented environment where patients are treated with compassion, respect, and honesty. Our team believes that addiction is a chronic, relapsing brain disease, and we are passionate about helping individuals navigate their recovery journey. We provide Medication-Assisted Treatment (MAT), Methadone treatment, and behavioral health services, helping patients discover their purpose and build a healthy community.

Responsibilities

• Booking and rescheduling appointments
• Cooky with patients to schedule and reschedule appointments efficiently.
• Managing Prior Authorizations
• Submit and track insurance prior authorizations to ensure timely treatment for patients.
• Patient Monitoring and Communication
• Take and record patient vitals, perform injections, and provide ongoing communication with patients regarding their treatment.
• Insurance Liaison
• Act as the primary point of contact for insurance-related questions and issues, ensuring proper coverage for patient care.
• Provider Communication
• Maintain respectful and professional communication with providers and other medical staff.
• Clinic Administration
• Aid with administrative tasks such as managing clinic data, filing paperwork, maintaining patient records, performing injections, and ensuring the clinic's smooth operation.
• Clinic Operations
• Assist in opening and closing the clinic, ensuring that all tasks, such as facility cleaning and paperwork management, are completed efficiently.
• Patient Education and Support
• Guide patients through paperwork, contracts, and medical protocols related to addiction treatment.

Qualifications and Skills

• Certified Medical Assistant (CMA)
• Registered Medical Assistant (RMA) or other relevant certification is also acceptable.
• Phlebotomy Experience
• Comfortable using Google Docs, Sheets, and other Google applications.
• Previous experience with Electronic Medical Records (EMR) systems is preferred (at least 1 year).
• Capable of learning and adapting to various patient management systems.
• Able to communicate effectively with patients, insurance companies, providers, and coworkers in a professional manner.
• Ability to prioritize tasks and manage time effectively in a busy clinic setting.
• Reliable, punctual, and willing to travel to multiple rural locations as needed.
• Valid Driver's License

Education and Job Requirements

• High school diploma or equivalent.
• Certified Medical Assistant (CMA), or equivalent certification.
• At least 1 year of experience with EMR systems is preferred.
• Previous experience in a medical or clinical setting, particularly addiction medicine, is a plus.

Pay and Schedule

Pay: $19 - 23/hr. (based on education, experience, and location)

Hrs: 40 hours per week, some Saturdays required, may include remote evening patient monitoring (phone calls)

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance