Medical Assistant - East Side Clinic

As a Medical Assistant at PHC, you will support the delivery of healthcare by providing clinical care and administrative support as delegated by licensed clinical staff. You will work in accordance with standards and scope established by PHC policies and procedures, with special consideration for patient safety and infection control.

About the role

You will work collaboratively with a multidisciplinary team to welcome patients to a safe and inclusive environment and engage them in holistic care. This position is based at East Side Clinic in Des Moines.

Schedule

• Monday: 8 AM – 8 PM
• Tuesday: 8 AM – 5 PM
• Wednesday: Off
• Thursday: 8 AM – 8 PM
• Friday: 8 AM – 5 PM
• Saturday rotation: 9 AM – 1 PM approximately once each month

Eligible for a $5.00 per hour shift differential when working a 3-hour shift on a Saturday or after 5 PM on a weekday. You may be asked to float to other PHC clinics on occasion. Mileage reimbursement and out-of-town bonus may apply.

Responsibilities

• Collaborates with assigned Patient Care Team and others to provide needed healthcare to patients in a clinic setting.
• Performs assigned workflows efficiently and effectively.
• Prepares for exam/procedure and assists provider as requested.
• Facilitates the patient rooming and intake process and obtains accurate patient vital signs per established workflow.
• Documents patient care accurately and timely in the electronic health record.
• Completes timely prior authorizations and referrals per established guidelines.
• Performs point-of-care testing per CLIA guidelines and other established workflows.
• Ensures service orders are completed timely.
• Administers medications, immunizations, and treatments per written or standing orders.
• Provides patient education appropriate to the patient’s age and identified learning needs.
• Completes and accurately documents quality controls per established process.
• Performs pre-cleaning and transport of contaminated instruments per infection control policies and procedures.
• Routinely evaluates supply levels in exam rooms, removing expired supplies and restocking as appropriate.
• Performs other duties as assigned.

Requirements

• High school diploma or equivalent.
• One year of experience in a medical assistant, patient care technician, certified nurse assistant, phlebotomy, or related clinical position or completion of medical assisting program from an accredited institution.
• Excellent customer service skills.
• Effective verbal and written communication skills.
• Excellent interpersonal, teamwork, and collaboration skills with ability for a team approach to care plus develop and maintain effective working relationships with a diverse group of individuals.
• Organization and priority skills with detail orientation.
• Professional skills with ability to remain composed in all situations and show empathy.
• Basic computer skills with proficiency using Microsoft Office applications and electronic health record system.
• Effective problem-solving skills.

Qualifications

• Current Basic Life Support for HealthCare Providers (must be obtained within Introductory Period if not current).
• Current Mandatory Reporter approved for the State of Iowa (must be obtained within Introductory Period if not current).

Preferred Qualifications

• Effective Medical Assistant skills with ability to utilize universal precautions in patient care.
• Work experience in a community health center or medical clinic.
• Effective verbal and written communication skills in Spanish.
• Phlebotomy skills.

Pay

The typical hiring range for this position is $18.65 – $23.32 per hour. Candidates with extensive related experience may be considered for additional compensation up to the pay range maximum. Eligible for a $5.00 per hour shift differential when working a 3-hour shift on a Saturday or after 5 PM on a weekday.

Benefits

• Generous PTO accrual
• Eight paid holidays
• License/certification fee reimbursement (for positions requiring clinical licensure or certification)
• Paid time off for continuing education & continuing education reimbursement (for positions requiring clinical licensure or certification)
• Tuition reimbursement program
• 401k with company match
• Medical insurance
• Dental insurance
• Vision insurance
• Life & disability insurance
• Flexible spending & health savings accounts
• Supplemental accident & critical illness insurance
• Discounted pet insurance
• PHC Pride rewards program

Career Growth

PHC offers development and growth opportunities, including Emerging Leaders, Dental Assistant Trainee Program, and Medical Assistant Trainee Program. In the last year, over 30% of open positions were filled through promotions or transfers.