Medical Assistant, Disney Health Services

About the Role & the Team

The desire to help people is in your bones. By joining the Health Services team, you will work alongside a dedicated team of medical professionals responsible for the direct delivery of occupationally related patient care to Cast Members at the Walt Disney World Resort. Your role will be to support all efforts associated with medical administration, tracking, and use of a custom electronic medical record. The work environment is a fast-paced Occupational Health Clinic with nurses, physicians, and medical assistants who work in a close, collaborative style.

If you have worked in a medical office, hospital, or corporate office environment, most of your responsibilities will be familiar—such as working in a shared mailbox, data uploads, interfacing with patients, facilitating timely service, and creating encounters in an electronic medical record (EMR) system. You will ensure the highest standards of quality and confidentiality are met, with precise documentation. Each day, you will be the primary resource for completing daily tasks associated with front desk administration and patient discharge.

Responsibilities

• Review Provider schedules and prepare for patient visits, including follow-up on prior testing and results to expedite physician review and streamline patient flow.
• Assist Provider for Initial Exams, Re-check Appointments, Medical Surveillance/Regulatory Compliance exams.
• Call patients back into exam rooms, perform intake processes, and prep patients for physician exams (including conducting preliminary medical tests such as Snellen Eye tests, grip strength measurements, and range of motion studies).
• Assist Provider with medical exams.
• Fulfill Patient Care Orders in the clinic, including:
  • Ace wrap, dressing changes, ice packs, fitting ortho supports.
  • Assist with surgical procedures such as laceration repairs, incision and drainage, burn treatment, etc.
  • Perform phlebotomy.
  • Perform EKGs and Pulmonary Function Screening.
  • Fulfill medication and injection orders.
• Assist in coordinating outside referrals for diagnostics, treatments, and specialist providers.
• Request medical records.
• Provide patient education and instructions.
• Provide restriction and accommodation documentation.
• Complete all documentation and quality checks.
• Handle a large volume of incoming calls and inquiries, triaging as appropriate.
• Perform large-volume data input into standardized templates and/or creation of Excel spreadsheets.
• Administer patient satisfaction surveys via an electronic iPad (as needed).
• Support routine medical facility needs such as ordering, stocking, cataloging, and delivery of supplies across the property (as needed).
• Provide communication support by answering questions or directing callers appropriately.
• Schedule clinic appointments.
• Monitor incoming messages and voicemail and provide timely responses to inquiries.
• Review and evaluate medical documentation submitted via walk-in to ensure completeness; ensure proper scanning and indexing of all incoming medical notes and documentation.
• Use critical judgment skills to escalate matters of priority.
• Update management on patient throughput, wait times, emergent needs, and issue resolution.
• Interface with patients in a timely, respectful manner, ensuring questions are appropriately addressed regarding next steps in care.
• Interface with external medical providers regarding referrals for diagnostic examinations, specialist, therapeutic, and rehabilitative treatment.
• Document outcomes in the electronic medical record system.

Requirements

• Computer proficiency in Microsoft Office Program Suite.
• Valid and unrestricted Florida Driver’s License.
• Minimum 2 years of experience in a medical office or corporate environment.
• Physical demands include frequent walking, standing, squatting, sitting, and lifting (less than 25 lbs.) throughout the shift.
• Occasional stooping and bending; frequent fine fingering/handling/reaching (side, overhead, low).
• Physical strength and ability to kneel/squat to complete emergency procedures such as CPR.

Qualifications

• High school diploma or equivalent experience.
• Current and valid Certificate from an approved program in Medical Assistant training.
• Current and valid CPR Certification.

Preferred Qualifications

• Four-year college degree.
• Two years of experience in healthcare or a health-related field.
• Understanding of Medical Terminology.
• Bilingual in a language other than English (e.g., Spanish, Creole).
• Experience with Microsoft Office Suite, including Excel.

Benefits

Disney offers a rewards package to help you live your best life, including health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks.

Pay

The pay rate for this role in Lake Buena Vista, Florida is $22.10 to $27.65 per hour. The base pay actually offered may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience, among other factors.