Medical Assistant (Department of Neurosurgery)

About the role

The Department of Neurosurgery is seeking a Medical Office Coordinator/MA to join their team. This person will coordinate the day-to-day activities of a multi-faceted medical/research and academic practice to ensure a smoothly functioning office and exemplary patient relations.

Responsibilities

• Resolve patient problems third-party issues (including insurance and partner clinics) and refer patients to appropriate resources.
• Offers friendly, courteous, and confidential assistance to patients to ensure that the patient has a positive experience while visiting the Johns Hopkins Clinic.
• Maintains accurate and detailed information on each patient to facilitate a successful patient encounter.
• Uses automated systems to expedite patient scheduling, pre-registration, and check-in.
• Works with others in a team environment exhibiting professionalism and exemplary customer service skills.
• Collects patient information and assessment data.
• Obtains and records patient’s vital signs: temperature, pulse, respirations, blood pressure, O2 Saturation, peak flows, weight and height.
• Reports assessment findings to practitioner, and records on appropriate documentation forms in a timely manner.
• Confirms written orders prior to implementation of delegated tasks.
• Maintains and uses principles of aseptic techniques and infection control when performing clinical duties and tasks.
• Aids practitioner in identified patient procedures/treatments/examinations, (preparation, positioning, supplies, equipment).
• Appropriately obtains and manages specimens, including: labeling, form completion, transport to laboratories, and log maintenance.
• Performs quality control for waived testing.
• Recognizes emergency situations, implements emergency procedures according to clinic guidelines, administers first aid including CPR and maintains emergency equipment and supplies.
• Provides appropriate patient education, health information materials and community resource lists as directed.
• Schedules patients for new and return appointments, medical examinations, procedures and consultations.
• Schedules patients for international and domestic patients, including scheduling multiple visits within a short time frame.
• Creates processes and systems to ensure high level of service to patients.
• Proactively seeks to schedule/reschedule patients to efficiently utilize resources (e.g., backfill to cover cancellations or add urgent appointments, etc.).
• Provides exemplary customer service by utilizing service excellence techniques such as scripting, service recovery and rounding to ensure that patient expectations are exceeded during clinic visit.
• Resolves and/or elevates any patient problems if proactive and timely manner.
• Verifies and enters pre-registration and insurance information into the computer system and prepares daily printed schedules for designated areas.
• Resolves third party issues.
• Prints and mails directions, maps, fee schedules, doctor’s notes, test results, and other Clinic specific information to patients.
• Sends medical questionnaire forms to patients to obtain missing information.
• Works in coordination with the clinic staff to ensure accuracy, proper organization and advanced preparation of clinic visits.
• Relays information to patients regarding preparation for laboratory tests and examinations.
• Obtains and/or verifies patient's demographic data by phone or in person.
• Confirms appointments by telephone and/or mail.
• Fills vacancies due to cancellations.
• Assures all patient correspondence is transmitted to correct areas in a timely manner to streamline patient processing.
• Assists patients or family members with the completion of medical insurance forms.
• Informs patients of costs of care being provided and guides them to appropriate resources for further information or assistance.
• Sends correspondence to referring physicians when patients cancel or now shows, also sends thank you letters for patient referrals.
• Answers phones and provides routine information to callers.
• Maintains e-mail group for the clinic and distributes correspondence to the appropriate staff member of physician within the clinic.
• This role also requires cross training on Surgical Coordinator duties and to assist when an emergency or coverage needed arises.
• Other duties assigned by the Manager.

Qualifications

• High School Diploma or graduation equivalent.
• Two years administrative experience.
• Certification/Registration as a Medical Assistant (e.g. CMA, AAMA, RMA, AMT, NAHP) required. If not currently certified/registered, must become certified/ registered within 180 days (6 months) of date of hire.
• Current CPR certification by the American Heart Association or the American Red Cross required.
• Maintain MA and CPR certification/registration during duration of employment in this position.

Preferred Qualifications

• Medical terminology preferred.