Medical Assistant CT - Outpatient

Principal Duties and Responsibilities

• Obtains and records patient medical histories, vitals, test results and other information for medical records while maintaining strict confidentiality.
• Schedules, patient check-in and check-out, and patient medical record maintenance.
• Prepares treatment rooms for clinical examinations and assists practitioners with medical procedures and other patient care.
• Ensures compliance with all health care regulations, including HIPAA and OSHA.
• Prepares and administers medications for patients as directed by physicians.
• Prepares and maintains medical and office supplies. Maintains and sterilizes medical instruments and equipment.
• Verifies patient information and updates records. Manages patient records and medical histories.
• Completes clinical documentation as required.
• Educates patients about medications, procedures, and follow-up care.
• Provides information and support to patients and their families.
• Delivers compassionate support, attention and assistance to patients and families
• Verifies patient’s insurance coverage and any referrals needed at each visit.
• Schedules patient appointments and completes reminder calls for upcoming appointments.
• Assists members, their family or legal representatives with clinical needs by phone or electronic means.
• Collaborates closely with psychiatrists to coordinate patient care.
• Assists members and pharmacies with questions about medications and/or prescriptions.
• Collaborates with ancillary services such as internal and external referrals, laboratory testing requests, acquisition of or sharing of medical records.
• Obtains and accurately enters vital signs into the Electronic Medical Record (EMR) as needed
• Prepares, submits and/or stores necessary documentation for clinical services (E.g.: consent forms, ability to pay, releases of information, recipient rights, grievance forms if needed).
• Attends to phone calls and handles correspondence pertaining to daily clinical operations.
• Prepares and maintains the reception area, exam rooms and interview rooms.
• Assists with medication refill requests by verifying their personal information, reviewing their clinical records, and confirming whether the request for refills is appropriate.
• Plan and coordinate injectable therapies as recommended by psychiatric providers and administer the injectable medications.
• Ensure the Medical Assistant office is always clean and welcoming. Clean and disinfect all medical equipment and work surfaces soiled by blood or body fluids.
• Assists with patient scheduling when needed. Answering phones and greeting patients. Assist in billing and insurance claims when needed.

KNOWLEDGE, SKILLS AND ABILITIES (KSA’S)

• Knowledge of DWIHN policies, procedures and practices.
• Knowledge of the DWIHN provider network and community resources.
• Knowledge of the Michigan Mental Health Code.
• Knowledge of MDHHS policies, rules, regulations and procedures.
• Knowledge of Federal policies, rules, regulations and procedures as it relates to DWIHN.
• Knowledge of patient care, medical terminology, and appropriate clinical pharmacology.
• Knowledge of electronic health record systems.
• Clinical documentation skills.
• Computer skills (Word, Excel, Access, Power Point, Outlook, Teams).
• Customer service skills.
• Problem solving skills.
• Effective listening skills.
• Documentation skills.
• Administration skills.
• Assessment skills.
• Organizational skills.
• Planning skills.
• Decision Making skills.
• Troubleshooting skills.
• Ability to communicate orally.
• Ability to communicate in writing.
• Ability to work effectively with others.
• Ability to work with an ethnically, linguistically, culturally, economically and socially diverse population.
• Judgement/Reasoning ability.

REQUIRED EDUCATION

• A High School Diploma or equivalent.

REQUIRED CERTIFICATION

• Certified Medical Assistant/Certified Clinical Medical Assistant

REQUIRED EXPERIENCE

• Minimum of one (1) year of experience working in a medical setting.

PREFERRED EXPERIENCE

• Behavioral health experience preferred.

REQUIRED LICENSE(S)

• A valid State of Michigan Driver’s License with a safe and acceptable driving record.

WORKING CONDITIONS

• Work is performed in an office/clinic setting.

SALARY INFORMATION

• Salary information is not provided in the job posting.