Medical Assistant Coordinator (Full-Time, Day Shift)

Summary

As an essential part of the care team, the Medical Assistant Coordinator acts as a 'Telehealth Concierge'. In a customer service-oriented manner, they interview patients and/or their representative to collect required data, to include but is not limited to; demographic and financial data as well as obtain required signatures, communicate mandated patient information and verify all information for accuracy. This includes insurance verification, obtaining precertification/authorization, co-payment collection, and communicating with patients and/or their representative about their financial assistance needs. They work closely with providers within the telehealth program and provide patients with technical assistance when needed.

Responsibilities

• Assists providers and patients by discussing Telehealth services with patients.
• Demonstrates ability to tactfully handle difficult situations, while maintaining a positive attitude.
• Manages incoming calls and provides necessary information.
• Provides and gathers patient's medical documentation as instructed by provider.
• Verifies insurance eligibility/coverage and obtains necessary pre-certifications/authorizations when applicable.
• Works closely and provides follow-up with off-site staff members as needed.
• Schedules and/or preschedules patient appointments.
• Develops a working knowledge of Telehealth applications.
• Uses Electronic Health Record software to assist clinicians in all clinical observations/information.
• Provides live support as needed.
• Accurately sets up new patient record via Care Connect.
• Ensures the accuracy of all data collected while meeting the regulatory requirements as outlined by the departmental policy.
• Adheres to all standards found within the HIPAA Compliance Privacy Regulations.
• If qualified, may be asked to interpret on occasion.
• Performs other duties as assigned.

Preferred Qualifications

• AAS in Medical Assisting preferred
• One to two years of experience in a medical setting or equivalent combination of education and experience
• Intermediate computer/technology skills
• Excellent customer service and communication skills
• Medical terminology

Education

• LICENSES / CERTIFICATIONS: Physical Requirements S - Sedentary Work - Exerting up to 10 pounds of force occasionally

Physical Requirements

Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements. Any physical requirements reported by a prospective employee and/or employee's physician or delegate will be considered for accommodations.

Pay

The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.

About the Role

Prism Data Consulting is not a staffing firm or agency. Prism analyzes and verifies roles from employers seeking data expertise. This role is for those who can provide essential support in a virtual care setting.

Benefits

Prism Data Consulting offers competitive benefits packages that align with industry standards. These benefits may include health insurance, retirement plans, and paid time off. Specific details will be discussed during the hiring process.

Skills

• Intermediate computer/technology skills
• Excellent customer service and communication skills
• Medical terminology

Benefits

Prism Data Consulting offers competitive benefits packages that align with industry standards. These benefits may include health insurance, retirement plans, and paid time off. Specific details will be discussed during the hiring process.

Schedule

Monday - Friday, 7:30am-5:30pm

Pay

$17.85 - $20.00