Medical Assistant (Certified)

Summary

The Registered/Certified Medical Assistant (CMA) at Arkansas Children's provides advanced clinical and administrative support within primary and specialty ambulatory clinics. They work under the direct supervision and delegation of a licensed provider, partnering with providers, nurses, and the interdisciplinary care team to deliver safe, high-quality pediatric care.

Required Education

• High School Diploma or GED
• Completion of accredited medical assistant program

Required Work Experience

• 1 year healthcare or related setting as MA

Preferred Background/Skills

• Prior family/peds work experience
• Phlebotomy experience
• Bilingual

Related Field

• Required Work Experience

Required Certifications

• 1 of the following certifications is required:
• Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA)
• National Certified Medical Assistant (NCMA)
• Registered Medical Assistant

Description

• Provides comprehensive pediatric clinical support, including patient intake, vital signs, growth assessment, and accurate EHR documentation.
• Administers medications and immunizations (including vaccines) under provider order and within delegated scope of practice, following medication safety standards, pediatric protocols, and documentation requirements.
• Performs phlebotomy and specimen collection (venous and capillary) as delegated and in accordance with laboratory, safety, and competency standards.
• Conducts point-of-care testing and clinic-based diagnostics as delegated, documenting and communicating results per workflow.
• Recognizes changes in patient condition and promptly notifies the licensed provider, supporting emergency response and patient safety protocols.
• Maintains accurate and complete documentation in Epic, including clinical procedures, patient education, order workflows, secure messaging, result note workflows, and downtime processes.
• Contributes to quality improvement and population health initiatives, including Vaccines for Children (VFC), Patient-Centered Medical Home (PCMH), and other performance programs.
• Provides patient and family education as directed, using effective communication strategies to promote understanding, engagement, and family-centered care.
• Supports clinic flow, infection prevention standards, and operational efficiency.
• Performs additional duties as assigned to support safe, efficient, and high-quality patient care delivery.