Medical Assistant (Central Austin)

About the role

Texas Health Action (THA) is seeking a Medical Assistant to support the delivery of high-quality patient care at Kind Clinic Central Austin. This position is based at Kind Clinic Central Austin but may require occasional cross-training and coverage at other Austin-area Kind Clinic locations.

Responsibilities

• Effectively room and prepare patients for clinic visits
• Obtain and document patient medical histories, including allergies, family, social, and surgical history, and other pertinent information in the medical record
• Obtain and record vital signs
• Perform phlebotomy and process laboratory specimens as needed during clinic operating hours
• Dispense medications and administer STI treatments, including injections, in accordance with provider directives and Standing Delegation Orders (SDOs)
• Serve as a liaison between the laboratory, providers, and patients
• Review provider orders for accuracy and completeness, verify specimen labeling and identification, and follow established protocols for specimen handling
• Clean, stock, and maintain exam rooms to ensure readiness for patient care
• Auxiliary in monitoring inventory levels and verifying receipt of supplies in accordance with established policies and procedures
• Promote infection prevention practices and adhere to universal precautions to maintain a safe environment for patients and staff
• Complete required annual clinical competencies and trainings
• Maintain patient confidentiality in accordance with HIPAA and organizational policies and procedures
• Absorb and communicate with staff and the Clinic Administrator regarding operational and patient care needs
• Perform other duties as assigned

Requirements

• High school diploma or GED
• Completion of an accredited Medical Assistant program, Certificate of Registration as a Medical Assistant, or formal medical services training in the United States Armed Forces preferred
• Basic Life Support (BLS) certification required or must be obtained before hire date
• Texas Phlebotomy Certification required within 2 days of hire (if not current at time of hire)
• 2+ years direct patient care experience
• Familiarity with a CLIA-waived laboratory testing a strong plus
• Experience with LGBTQIA+ and/or other marginalized communities a strong plus
• Microsoft Office Skills with an ability to become familiar with company specific programs or software
• Bilingual (English/Spanish) a Plus

Key Performance Indicators

• Adherence to clinical, administrative, and operational protocols
• Compliance with all privacy, confidentiality, and ethical standards
• Participation in quality improvement and continuous improvement initiatives
• Timely and accurate documentation and completion of assigned tasks
• Demonstration of professionalism, teamwork, and excellent patient service

Compensation

The starting hourly rate is $20.80. The actual starting rate will be determined based on the selected candidate's qualifications and relevant experience.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retail Retirement Plan (403b)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Holidays)
• Short-Term & Long-Term Disability
• Training & Development
• Parental Leave
• Longevity Pay