Medical Assistant -Cancer Center

About the role

The Radiation Oncology Medical Assistant is responsible for patient care activities that include but are not limited to obtaining vital signs, obtaining blood specimens, and assisting nursing and medical staff in performing invasive and non-invasive procedures, such as bone marrow aspirates. Indirect patient care activities include those that support clinic operations such as ordering and stocking clinical supplies and patient education materials, transporting patients and specimens as needed, and monitoring the environment of care.

Responsibilities

• Establish rapport with patients and families from a variety of cultural, ethnic, and religious backgrounds.
• Communicate patient and family difficulties and concerns to appropriate staff.
• Maintain patient safety, privacy, confidentiality, and follow guidelines under HIPAA.
• Provide care based on age-specific needs of patient.
• Involvement of interpreter services as necessary.
• Greet patients and families promptly in a welcoming and courteous manner.
• Follows CDH policy when treating and greeting patients by verbally confirming patients’ two identifiers.
• Respond promptly and courteously to requests for assistance by patients, families, visitors and staff.
• Provide clear and accurate information.
• Aid patients as needed responding to special needs such as wheelchairs, etc.
• Obtain and record vital signs, pain screen, weights, and heights accurately in appropriate Electronic Medical Record.
• Report changes and/or abnormalities in vital signs, unusual findings, and changes in patient’s condition to the nursing/medical staff in a timely manner.
• Obtain specimens (urine, stool, sputum, etc.) and/or instruct patients/family members in collecting specimens.
• Aid nursing and medical staff with procedures as requested.
• Obtain vital signs before and after each procedure and gather appropriate paperwork.
• Collaborate with ancillary and medical staff in preparing the patient and family for procedures and treatments through verbal explanation, emotional support, and sharing educational materials.
• Demonstrate proficiency in technical skills, e.g., phlebotomy, (adapting technique as necessary for various age groups) and slide preparation as applicable.
• Perform activities related to efficient clinic operations and patient flow:
  • Manage room assignments in order to maintain patient flow.
  • Strategize the day’s workload and make recommendations to doctors and others accordingly.
  • Have ability to manage walk-in patients and wait times when assigning rooms.
  • Partner with MD’s, Nurses and other clinic assistants to discuss assignments room flow.
  • Monitor waiting room and inform patients of delays, escort patients to appropriate exam room and or infusion area.
  • Transport patients, medical records, specimens, blood components, equipment and supplies in accordance with CDH policy.
  • Ensure that all clinical areas have an adequate stock of medical supplies, equipment, and patient education materials.
  • Obtain and order supplies and equipment when needed.
  • Ensure that supplies are adequate and equipment is in proper working order.
  • Monitor for safety, cleanliness, and expiration dates on a daily basis.
  • Ensure supplies are fully stocked throughout the day.
  • Notify appropriate personnel of equipment, supplies, or patient care areas that require cleaning or repairs.
  • Identify patients that require Infection Control precautions and take appropriate steps.
  • Inform providers and staff of such patients by monitoring patient assignments.
  • Maintain a working knowledge of current computer system used in clinical area and how to access the help desk for work tickets.
  • Understand and utilize pager systems including text paging staff.
  • Answer phones when coverage is necessary and triage as appropriate.
  • Direct patients to appropriate waiting areas, exam rooms, and other patient care areas.
  • Work collaboratively and functions as an effective member of the health care team.
  • Demonstrate respectful and courteous behavior toward peers, co-workers, and visitors.
  • Demonstrate the ability to work collaboratively with peers and coworkers.
  • Maintain flexibility in setting and changing priorities.
  • Accept additional responsibilities based on the changing needs of patients, families, staff, and the unit.
  • Demonstrate appropriate response to emergency situations.
  • Contribute to the efficient operation of the clinic by using time wisely and taking the initiative to assist others.
  • Attend and participate in staff, unit, and department meetings.
  • Contribute to quality improvement efforts.
  • Suggest improvements in procedures, processes, and systems.
  • Maintain established hospital and departmental policies and procedures, objectives, confidentiality, quality improvement program, compliance, safety, infection control, and environmental standards.
  • Maintain professional growth and development through attendance at seminars, workshops, conferences or in-services, professional affiliations, or journals to stay abreast of current trends in field of expertise.
  • Maintain annual competency and retraining requirements.
  • Ensure staff meets annual competency and retraining requirements.
  • Perform other functions/duties as requested.

Requirements

• One (1) year technical/vocational training school required.
• One (1) to three (3) years’ experience as a medical assistant or EMT-B certification required.

Qualifications

• High School Diploma or Equivalent required.
• This role does not accept experience in lieu of a degree.

Benefits

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.