Medical Assistant - Call Center

Northern Nevada Medical Group, part of Northern Nevada Health System, offers a comprehensive range of healthcare services for the entire family. Our providers deliver wellness services, family, geriatric, and internal medicine, along with specialty care including cardiology, general surgery, and podiatry. Independence Physician Management (IPM), a subsidiary of UHS, develops and manages multi-specialty physician networks and urgent care clinics aligned with UHS acute care facilities, operating in 11 markets across six states and the District of Columbia.

About the role

This full-time Medical Assistant position offers a convenient day shift schedule and full benefits. The role involves performing a wide variety of patient care duties, including assisting in examinations and treatments under physician direction, measuring vital signs, conducting venipuncture, and preparing treatment rooms.

Responsibilities

• Participate in decision-making and process improvement.
• Ensure patient rooms, nursing stations, and storage rooms are stocked, clean, and manage product expiration dates; maintain equipment cleanliness according to infection prevention standards.
• Distribute referrals to physicians and insurance companies, documenting requests and responses in patient charts.
• Pre-authorize prescriptions and clinical tests (CT, MRI, Ultrasound, etc.) as necessary.
• Phone or fax patient prescriptions as required.
• Schedule diagnostic imaging studies, dietician appointments, cardiology testing, and radiology testing for patients, completing all appropriate paperwork.
• Accurately perform clinical duties, including triaging patients, checking vitals, administering injections and venipunctures, and prepping patients for physician exams.
• Assist in covering the front desk as required.
• Document patient information in the Electronic Medical Record in accordance with IPM guidelines.

Requirements

• High School Diploma or equivalent required.
• Completion of an accredited Medical Assistant Program required.
• Current BLS/CPR certification required.
• Medical Assistant Certificate of Completion and/or one year of experience as a Medical Assistant.
• Familiarity with medical terminology.
• Experience with patient check-in and check-out processes (according to clinic protocol).
• Knowledge of general medical office procedures.
• Understanding of end-of-day cash balancing and charge reconciliation process (according to clinic protocol).

Benefits

• $2,000.00 retention bonus.
• Challenging and rewarding work environment.
• Competitive compensation and generous paid time off.
• Excellent medical, dental, vision, and prescription drug plans.
• 401(K) with company match and discounted stock plan.
• SoFi Student Loan Refinancing Program.
• Tuition savings for continuing nursing education with Chamberlain University.
• Career development opportunities within UHS and its 300+ subsidiaries.
• Pet insurance.

More information is available on the Benefits Guest Website.