Medical Assistant (Bronx)

About the role

This role is in a Community Health clinical site setting, working on a team of committed professionals supporting Physicians, Nurse Practitioners, and Nurses while providing patient care and administrative duties necessary to deliver quality patient care to a diverse and vulnerable population.

Responsibilities

• Provide full-cycle appointment management for clinic site (patient follow-up and drop-in appointments, specialty services, and testing) to optimize clinic patient hours.
• Document all services in eClinical Works (EMR) system.
• Manage all front office tasks including basic intake and collection of patient demographics, insurance information, privacy practice forms, co-pay collection and management, faxing, and filing.
• Coordinate referrals with patient contact for date of appointment.
• Verify insurance for all patients requesting a visit.
• Ensure all registration information is completed and updated accurately at the time of each appointment.
• Responsible for printing pre-visit planning in preparation for huddle.
• Follow all Federal, State, and City regulations and guidelines regarding medical clinic operations.
• Understand and adhere to CFH’s Medical Clinic Policy and Procedures.
• Assist in taking medical histories, vital signs, recording height and weight at Nurse Manager/Provider request.
• Perform phlebotomy and collect lab specimens using appropriate protocols, such as infection control. Log information into EMR/vendor system, label, and route lab specimens according to standard procedure.
• Ensure results are received on all lab specimens submitted.
• Maintain order and cleanliness of examination rooms.
• Ensure medical supplies are maintained and reordered; dispose of expired supplies according to procedures.
• Perform equipment checks and complete required logs, including refrigerator logs, eyewash logs, sample medication logs, AED, and other required checks/logs.
• Liaise with laboratories and pharmacies as directed by provider and Nurse Manager.
• Perform monthly NYSDOH Article 28 policy walkthroughs and submit work orders as indicated.
• Assist with change of simple dressings, check urine for glucose and ketones, and other tests as directed by Nurse Managers and provider staff.
• Perform EKG exams and point-of-care testing as directed by the provider (HIV, Hep C, additional CLIA waived tests).
• Perform all required point-of-care proficiency tests and lot-specific Quality Assurance checks; log all results for point-of-care testing.
• Report issues or challenges to provider(s), Nurse Managers, and Director of Practice Management.

Qualifications

• High School Diploma required; AA degree preferred.
• Medical Assistant certification.
• Basic Life Support Certificate required.
• 1-2 years of experience as a Medical Assistant with medical office experience preferred.
• Ability to communicate effectively with multicultural and language-deficit patients.
• Effective interpersonal and communication skills.
• Proficiency in Microsoft Outlook, Excel, and Word.
• Excellent telephone etiquette.
• Bilingual (Spanish) preferred.
• Experience using eClinical Works is a plus.