MEDICAL ASSISTANT-BALDWIN

Mission

The Medical Assistant, under the supervision of the Unit Supervisor or Nurse Manager, provides a variety of medical and clerical duties associated with patient care. The Medical Assistant maintains a pleasant, courteous, and cooperative manner with patients, visitors, and Center personnel.

Essential Functions

• Maintains confidentiality at all times.
• Works up patients and records vital signs, weights, and chief complaints on progress notes at each visit.
• Ensures all laboratory results are on charts before providing the chart to the healthcare provider.
• Records the patient’s name and chart number on all pages in the medical record.
• Affixes patients in exam rooms. Assists nurses and/or providers with procedures and treatments.
• Affixes patients in exam rooms. Assists nurses with mailing correspondence to patients regarding abnormal laboratory results and missed appointments and documents actions in the patient’s medical record.
• Maintains and organizes supplies in the supply room. Keeps exam rooms stocked and organized at all times.
• Covers laboratory personnel when the Lab Technician is out.
• Rotates to other units and departments, including the front desk, X-ray, laboratory, and other areas, when deemed necessary by the immediate supervisor or Director of Nursing.
• Maintains up-to-date CPR certification and submits a copy of the CPR card to the Human Resources Department.
• Participates in nurse training sessions and maintains CEUs as required by the State Nurses Licensure Board.
• Performs any other duties deemed necessary by the immediate supervisor and/or Nurse Manager.

Additional Responsibilities

• Assists with ear irrigations, eye screenings, and hearing screenings.
• Sterilizes surgical instruments.
• Logs all urine results on charts.
• Issues family planning supplies and assists with completing family planning forms.

General

• Maintains the reception area in a neat and orderly condition at all times.
• Maintains prompt arrival and regular attendance at work.
• Sorts all office mail and is responsible for incoming and outgoing mail distribution.

Requirements

• Must provide the very best customer satisfaction to patients, visitors, and co-workers at all times in a professional and courteous manner.
• Must be able to distinguish letters or symbols.
• Must have keyboard experience and knowledge of medical records and insurance billing.
• Must possess the basic ability to operate a multi-line telephone, copier, adding machine, fax machine, and other office equipment.
• Must be able to lift and move patients as needed.

Qualifications

• Education and Experience: High school graduate or GED equivalent. Graduate of an approved Medical Assistant Program or an equivalent combination of training, education, and work experience relative to the position.
• Knowledge, Skills, and Abilities: Requires knowledge of the field of assignment sufficient to perform thoroughly and accurately the full scope of responsibilities described in this job description. Requires human relations skills to deal effectively with patients and visitors in person or by telephone. Must have keyboard experience and knowledge of medical records and insurance billing. Must possess the basic ability to operate a multi-line telephone, copier, adding machine, fax machine, and other office equipment.
• Certifications, Licenses, and Registrations: CPR, CMA, RMA.