Medical Assistant

About the role

We’re on a mission to end HIV/AIDS through integrated, personalized, judgment-free care. That means meeting people where they are and supporting the whole person — medically, socially, and emotionally. And every role here plays a part in that mission. We believe healthcare works best when it’s rooted in equity, dignity, and access for all. At Vivent Health, we’re building a culture where every person — both patients and employees — feels seen, respected, and empowered to thrive. But what truly sets us apart is how we work. You’ll be part of a deeply collaborative, interdisciplinary team united around one goal: better outcomes for the communities we serve. Our model brings together medical care, behavioral health, pharmacy, research, and prevention, creating a holistic approach that changes lives every day. This isn’t just a workplace. It’s a community. It’s a mission. It’s your chance to be part of something bigger.

The Medical Assistant is a key member of the medical team and supports the delivery of high-quality, patient-centered care to individuals living with HIV and at risk for HIV in our clinic setting. In this role, you will work collaboratively with an interdisciplinary health care team, assisting colleagues and contributing to a positive work environment. This role requires a compassionate and empathetic approach to support a diverse patient population.

Responsibilities

• Greet and escort patients to examination rooms, ensuring a welcoming and comfortable environment
• Take and record patients' vital signs, including blood pressure, pulse, temperature, and respiration
• Assist patients in completing medical history forms and update electronic health records (EHR) with relevant information
• Prepare patients for examinations and procedures, assisting healthcare providers as needed
• Perform phlebotomy and process specimens for laboratory testing, ensuring proper handling and labeling
• Administer medications and vaccines as directed by healthcare providers, following established protocols and guidelines
• Provide patients with instructions and educational materials related to their conditions, medications, and treatments
• Maintain cleanliness and organization of examination rooms and medical equipment
• Process patient referrals for specialty care and follow-up, as needed, to ensure quality specialty care was provided
• Perform various administrative tasks, such as answering phone calls, ordering supplies and stocking exam rooms, filing medical records, and processing insurance forms
• Participate in quality improvement initiatives to enhance the delivery of care
• Adhere to all agency policies, including but not limited to Confidentiality, Employee Handbook, Health Care Corporate Compliance Plan, Standards of Conduct, training, and other relevant policies

This job description is not all-inclusive and outlines the main responsibilities and requirements of the role. Employees may be asked to perform additional job-related tasks as needed. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Requirements

• Education: High school diploma or equivalent
• Work Experience: Minimum of 1–2 years of experience working as a medical assistant in a clinical setting
• Licensure/Certification: Certified Medical Assistant (CMA) required; Registered Medical Assistant (RMA) accepted in states where applicable. Basic Life Support (BLS) certificate required
• Soft Skills:
  • Excellent communication skills, both verbal and written, for interacting with patients, healthcare providers, and other staff members
  • Strong organizational skills to manage multiple tasks efficiently and prioritize workload
  • Ability to remain calm and composed under pressure, maintaining professionalism and focus during busy and demanding situations
• Additional Preferred Qualifications: HIV experience in a not-for-profit environment

Pay

Starting at $24.00/hour (depending on experience). The final salary will be determined based on factors such as market data, internal equity, candidate experience and qualifications. Please note that it is uncommon for an individual to be hired at or near the top of the range.

Benefits

• Generous PTO, including 12 paid holidays
• 401(k) with 100% employer match up to 5%
• 12 weeks fully paid parental leave for benefits-eligible employees after one year
• Employer-subsidized medical, dental, vision, and gender-affirming care
• Tuition reimbursement and licensure assistance
• Benefits for full-time and eligible part-time roles
• Public Student Loan Forgiveness eligibility — employment at our organization may qualify you for federal student loan forgiveness programs (Vivent Health is a 501(c)(3) not-for-profit; see studentaid.gov for details)