Medical Assistant

Valor Healthcare is a veteran- and physician-led provider of healthcare services for deserving, resilient patriots – including those who serve or have served in the military as well as those who devote their careers to government service. We aim to deliver high-quality care in a way that upholds the health of our nation’s greatest asset: its people. Our leadership team is comprised of veterans, clinicians, and business leaders dedicated to providing exceptional care and a world-class patient experience.

About the role

As a Medical Assistant at the Community Based Outpatient Clinic (CBOC) in Vero Beach, you will provide prescribed medical treatment and personal care services to patients with diseases and injuries, as directed by a physician or mid-level provider. You will collaborate with the core PACT Team (Primary Care Provider, RN, and Medical Assistant) and expanded PACT Team, including family/caregiver, VA, and community-based services, to develop patient care plans.

Responsibilities

• Actively assist with patient care, physical examinations, and ancillary tests.
• Schedule clinic appointments, including PCMM assignments, outpatient clinic appointment recalls, and entries into the Electronic Wait List.
• Answer phones and relay messages in a timely manner.
• Print, prepare, and organize patient check-in lists with medication lists for the following day.
• Collect lab specimens, including urine, blood, and sputum, for testing.
• Operate electrocardiograph and other diagnostic equipment to administer routine diagnostic tests and treatments.
• Fulfill compliance requirements of the Office of Inspector General (OIG), Joint Commission (JC), Environment of Care (EOC) oversight, lab compliance, and other related items.
• Remain focused on achieving excellent clinical outcomes through VA guidelines.
• Provide excellent customer service to patients, colleagues, and clinic visitors, both in person and over the phone.
• Participate in clinic outreach events to support enrollment initiatives.
• Support patient enrollment and retention in appointments, follow-up visits, or nurse visits.
• Embrace and support new clinical or operational initiatives.

Requirements

• Diploma or certificate from an accredited Medical Assistant program as approved by the state.
• Certified and experienced in phlebotomy preferred.
• Minimum two years of experience as a Medical Assistant in a primary care or ambulatory care setting; government healthcare environment preferred.
• Must remain in good standing through the Veterans Health Administration (VA). Credentialing may be required based on individual VA contract.
• Must comply with and maintain all requirements for a valid, unrestricted license in the state of desired employment or as required by VA contractual obligations.
• Current certification in Basic Life Support (BLS) and ACLS as specified by individual VAMC contract (e.g., AHA BLS valid for two years).
• Proficiency in written and spoken English.
• Strong computer skills, including EMR experience.
• Energetic and optimistic demeanor with exceptional customer service, communication, and interpersonal skills.

Benefits

• Competitive salary.
• Excellent benefits package.
• Three weeks of PTO to start.

Schedule

Weekday schedule.