Medical Assistant

Core Responsibilities

• Room patients, take vitals, and prepare them for treatment.
• Deliver patient education and onboarding support per protocol.
• Own infusion suite readiness: setup, turnover, and supplies.
• Own delegated, non-clinical support tasks for nursing within scope.
• Document accurately in CareTend and the EHR.
• Own follow-up and reminder outreach that keeps care on schedule.
• Ensure a clean, stocked, and safe patient environment.
• Escalate clinical concerns to nursing promptly.

Qualifications

• A high school diploma or equivalent.
• MA certification (CMA, RMA, or CCMA) preferred.
• BLS certification.
• 0 to 1 year clinical support experience for Medical Assistant I.
• MA certification preferred or in progress for Medical Assistant II.
• 1 to 3 years medical assistant experience for Medical Assistant II.
• Independent on rooming, vitals, and education for Medical Assistant II.
• Infusion or specialty experience preferred for Medical Assistant II.
• MA certification preferred for Medical Assistant III.
• 3+ years, including infusion or specialty experience for Medical Assistant III.
• Demonstrated trainer and suite resource for Medical Assistant III.

Levels & Added Responsibilities

• Medical Assistant I: Supports rooming, vitals, and basic patient education, and assists in the infusion suite. Works under nursing direction.
• Medical Assistant II: Delivers the full medical assistant scope, including patient education, and supports suite operations independently. Serves as a resource for MA I teammates during a shift.
• Medical Assistant III: Leads suite workflow, handles complex patient education, and trains other assistants. Owns a support area for the site. Identifies recurring operational barriers, recommends improvements, and helps standardize best practices.