Medical Assistant

About the role

The Medical Assistant provides clinical and administrative support in an outpatient setting. This role includes but is not limited to rooming patients, obtaining vital signs, documenting in the electronic medical record, assisting with procedures, supporting providers, and promoting efficient patient flow while delivering patient-centered care.

Responsibilities

• Facilitates unit operations by managing patient flow
• Assists with front desk duties specific to department, including scheduling patients, collecting and verifying patient payor information and other patient documentation
• Performs basic patient-centered care as delegated by provider
• Provides a safe environment for patients
• Performs other duties as assigned
• Complies with all policies and standards
• Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for patients; annual training, the UH Code of Conduct, and UH policies and procedures address appropriate use of PHI in the workplace

Requirements

Education

• Completion of a Medical Assistant Program (Required)
• High School Equivalent / GED (Required)

Experience

• Less than 1 year clinical experience as a Medical Assistant (Preferred)

Knowledge, Skills & Abilities

• Able to communicate effectively with people from varied socioeconomic backgrounds (Required proficiency)
• Able to organize changing work assignments (Required proficiency)
• Medical terminology knowledge (Preferred proficiency)
• Basic patient care skills (Required proficiency)
• Patient focused (Required proficiency)
• Positive attitude (Required proficiency)
• Computer skills (Required proficiency)

Licenses & Certifications

• Certified Medical Assistant (CMA) (Preferred)
• BLS (Basic Life Support) (Preferred within 90 Days)

Physical Demands

• Standing: Frequently
• Walking: Frequently
• Sitting: Rarely
• Lifting: Frequently up to 50 lbs
• Carrying: Frequently up to 50 lbs
• Pushing: Frequently up to 50 lbs
• Pulling: Frequently up to 50 lbs
• Climbing: Occasionally up to 50 lbs
• Balancing: Occasionally
• Stooping: Frequently
• Kneeling: Frequently
• Crouching: Frequently
• Crawling: Occasionally
• Reaching: Frequently
• Handling: Frequently
• Grasping: Frequently
• Feeling: Constantly
• Talking: Constantly
• Hearing: Constantly
• Repetitive Motions: Constantly
• Eye/Hand/Foot Coordination: Constantly

Position Details

Primary Location: United States–Ohio–Shaker Heights (3605 Warrensville Center Road)

Organization: UHHS Care Connections

Schedule: Full-time, Regular, Standard, Entry Level

Travel: Yes, 10% of the time

Remote Work: No

Job Posting Date: Oct 20, 2026