Medical Assistant

About the role

The Medical Assistant assists in the delivery of care to patients being seen in the practice. They perform assigned patient care procedures in support of the care services provided to patients within the practice. They are required to adhere to the Telephone and House Standards as adopted by the department.

Responsibilities

• Maintains clean, well-stocked exam rooms. Responsible for ordering and maintaining supplies.
• Maintains lab equipment and supply standards as directed by nursing staff or appropriate supervisor.
• Monitors patient flow in and out of the clinic. Obtains patient’s vital signs, height, weight, pain screening, and documentation of chief complaints, and may room the patient.
• Utilitzes APEX for documentation within the scope of practice of an Medical Assistant.
• Assists nurses and providers in preparation for exam and/or equipment (i.e. biopsy/PAP).
• Assists with procedures as required for the department specialty and determined by the Clinical Manager or Administrative Director.
• Performs in basket functions identified as area of responsibility related to patient’s messages, labs, authorizations and other tasks.
• Acts as chaperone as needed for medical providers. Notifies providers of patient delays and service issues. Advocates for patients by helping facilitate provider punctuality. Communicates provider delays to front office team and assists patients with issues and complaints utilizing conflict management skills. Shares pertinent information and observations with other health team members.
• Other duties as assigned such as completing referrals to other providers as ordered by the physician, obtaining authorizations from insurers for medications, and assisting the physician staff in writing and sending out patient communication.
• Maintains clean, well-stocked exam rooms. Responsible for ordering and maintaining supplies.
• Performs other related duties as needed.
• Actively leads and participates in Unit Practice Councils/Committees. Leads in various roles as a superuser/resource for process improvements (i.e. new APeX feature updates, POCT training).

Qualifications

• Certification from an approved Medical Assistant program; or equivalent combination of training and experience.
• Current American Heart Association CPR Certification.
• Familiarity with insurance verification and authorizations.
• Strong computer skills, including basic keyboarding skills, and experience and ability to work effectively in Word and Excel.
• Ability to prioritize and work efficiently with multiple forms of patient & provider communication including email, fax and phone system.
• Excellent organizational and problem-solving skills.
• Excellent verbal skills.
• Excellent interpersonal skills.
• Strong writing skills to include the ability to compose basic office communications.
• Ability to deal sensitively and effectively with patients.
• Ability to communicate effectively and efficiently with team physicians and referring physicians.