Medical Assistant

About the role

The Medical Assistant’s primary responsibility is to assist in the delivery of health care management for the health center. This includes actively participating and supporting primary clinical teams. The Medical Assistant behaves in a professional manner, consistently demonstrating and promoting the values of the organization, and will work with and receive supervision from the Medical Assistant Manager, Health Center Manager, and Providers.

Responsibilities

• Become familiar with provider tendencies and provider’s established patient conditions
• Distribute Patient Agenda
• Complete medication reconciliation every visit, including over-the-counter medications
• Complete Family and Social histories
• Move patients from waiting room to treatment room
• Perform vital signs, acquire recent test results, and ascertain reason for visit
• Prepare patient and gather all necessary information
• Report any changes observed in condition or behavior of patient
• Prepare room for the practitioner
• Perform simple procedures according to Wright Center medical policy/procedures
• Give inoculations; draw blood, perform EKGs, and fulfill other provider requests
• Participate in quality assurance activities to monitor and improve patient care quality
• Complete forms or growth charts before practitioner sees patient
• Assist with examination, diagnostic, and treatment procedures
• Enter requisitions in EMR
• Prepare and send out specimens
• Stock treatment rooms and clinical areas daily; alert Health Center Manager of supply needs
• Keep all exam rooms, halls, and lab areas neat and clean
• Follow all standing orders as needed
• Facilitate spirometry, audiometry, BP checks, allergy shots, UA/UC, urine drug screens, and other necessary procedures
• Attend all staff meetings
• Provide backup to coworkers as necessary
• Understand and adhere to professional office standards
• Implement all office policies and procedures
• Participate in unit-based quality initiatives
• Perform laboratory testing
• Maintain a safe, secure, and healthy work environment by following standards and legal regulations
• Comply with personal protective equipment requirements for protection against exposure to blood, infectious body fluids, chemical disinfectants, and hazardous substances
• Prepare and administer medications and injections per provider
• Ensure patients understand health center resources and available programs (e.g., sliding fee discount program, Good Faith Estimate, outreach & enrollment programs, language services, after-hours coverage)
• Ensure compliance with availability and location of SDS binder and 990 binders for all TWC entities
• Understand role and responsibilities in an emergency to assist coworkers and patients
• Make timely callbacks and inform patients of test results
• Work in close support of health center medical director, physicians, nurses, care manager, and other providers
• Adhere to HIPAA policies regarding privacy and security of patient health information
• Register and activate patients on their individual portal accounts; assist with troubleshooting portal issues
• Schedule patient appointments and follow-up visits
• Answer and return phone calls
• Perform intake and checkout of patients
• Ensure copays are collected at time of visit
• Create triages within the EMR system
• Manage patient information in Electronic Medical Records system
• Participate in rotation of extended access hours, including late nights, weekends, and holidays
• Provide cross-coverage of other locations and service lines for continued patient support and access
• Perform other duties as assigned

Requirements

• Meet The Wright Center for Community Health and its affiliated entity The Wright Center for Graduate Medical Education EOS© People Analyzer Tool
• Buy-in and experience working in the EOS® model (strongly preferred)
• Mission-oriented; represents the enterprise professionally while demonstrating organizational pride
• High School Diploma or GED (minimum qualification)
• Bilingual highly desired
• Experience as a Medical Assistant in a physician office setting preferred
• Graduate of a program for Medical Assistant, Administrative Medical Assistant, or Nurse Aide required
• Basic Life Support/CPR certification required
• Designation as a Certified Medical Assistant (CMA) or Certified Nurse Aide (CNA) preferred
• Ability to adapt to changing priorities
• Ability to maintain accuracy and compliance with detailed-oriented responsibilities
• Ability to maintain strict confidentiality
• Proficient computer skills
• Proven proficiency in technology and EMR workflows by the end of orientation
• Reliable and punctual
• Attention to detail
• Ability to perform effectively in a fast-paced environment with changing priorities
• Professional and customer service-oriented to deliver quality care
• Ability to work independently and with a team
• Professional written and verbal communication and interpersonal skills
• Willingness to work a flexible schedule