Medical Assistant

Job Summary

The Medical Assistant conducts face-to-face In-Home Health Evaluations in Members’ homes. This role focuses on accurate clinical data and sample collection, supporting telehealth visits with a delegating clinician, and ensuring that Members receive clear, helpful information and documentation following each evaluation.

Requirements

• Must be able to work in the following counties: Pulaski, Faulkner, Lonoke, and White
• Supervisory Responsibilities: None

Duties/Responsibilities

• Travel to Member homes to perform scheduled In-Home Health Evaluations as directed by the delegating clinician.
• Perform data collection, including vital signs and other evaluation data, as delegated and in compliance with Applicable Requirements and policies.
• Perform sample collection and shipping, including point-of-care or at-home diagnostic and/or preventive screenings as directed by the delegating clinician (e.g., estimated glomerular filtration rate (eGFR), urine albumin-to-creatinine ratio (uACR), hemoglobin A1c (HbA1c), fecal immunochemical test (FIT) kits), ensuring accurate labeling, handling, and timely shipment.
• Initiate and end video visits between the delegating clinician, the Medical Assistant, and the Member, ensuring all parties are connected, informed, and able to participate effectively.
• Complete leave-behind documents for the Member based on guidance communicated by the delegating clinician, ensuring information is clear, accurate, and easy for the Member and caregivers to understand.
• Obtain required Member signatures (e.g., consents, acknowledgments, visit documentation) using approved THB processes and technology.
• Document all evaluations, observations, and clinical activities in THB’s designated systems in a timely, accurate, and complete manner.
• Maintain equipment, supplies, and testing materials in good working order; follow infection control, safety, and quality procedures at all times.
• Communicate promptly with the delegating clinician and THB team regarding clinical concerns, safety issues, or barriers encountered during visits.

Performance Metrics

• Evaluation Quality & Compliance: Accuracy and completeness of documentation, vitals, and sample handling; adherence to clinical protocols and directions from the delegating clinician.
• Member Experience: Member satisfaction with In-Home Health Evaluations and telehealth interactions, measured through feedback and survey results.
• Operational Reliability: On-time arrival to visits, completion rate of scheduled evaluations, and timely submission/shipping of samples and documentation.

Required Skills/Abilities

• Strong clinical skills in obtaining vital signs, basic evaluations, and specimen collection within scope of practice and delegation.
• Comfort performing in-home visits, working independently in the field, and providing care in diverse home environments.
• Ability to use tablets, smartphones, and video platforms to initiate and support telehealth visits and capture documentation.
• Excellent interpersonal and communication skills, with the ability to build rapport and communicate clearly with Members (often older adults) and caregivers.
• Strong attention to detail and ability to follow clinical protocols, documentation standards, and safety procedures.
• Reliable time management skills to manage daily routes, visit schedules, and follow-up tasks in a fast-paced environment.
• Ability to maintain strict confidentiality of Member information and comply with privacy and security requirements.

Physical Requirements

• Ability to drive and travel regularly to and from Member homes throughout the Little Rock area.
• Ability to stand, walk, bend, and move within Member homes for extended periods during visits.
• Ability to lift, carry, and transport clinical equipment and supplies (typically up to 25–30 pounds).
• Ability to communicate information and ideas so others will understand; must be able to exchange accurate information in these situations.
• Ability to observe details at close range, including reading instruments, labels, and electronic documentation on a tablet or similar device.

Education And Experience

• High school diploma or equivalent required.
• Medical Assistant certification/registration (CMA/RMA or equivalent) required.
• 1–2 years of experience in a clinical setting (e.g., primary care, home health, community health, diagnostics, or similar) preferred.
• Experience with specimen collection, handling, and shipping and/or point-of-care testing strongly preferred.
• Experience working with older adults or in home-based care is a plus.