Medical Assistant

Essential Functions

• Makes patient height / weight and vital signs.
• Screens for and documents pain, distress, clinical depression scores required for each patient visit.
• Completes “rooming” process including escorting patient to exam room.
• Reviews/verifies medication lists and preferred pharmacy information with patient for accuracy and enters/updates information in the Electronic Medical Record (EMR) at each encounter.
• Reviews/verifies patient allergies and updates in EMR at each encounter.
• Reviews health histories and other assigned historical information with the patient since the last visit and updates in the EMR at each encounter.
• Completes all required screening questionnaires and enters data in the EMR.
• Prepares patients for examination and or treatment assuring rooms/chairs are turned over in a manner that promotes efficient provider workflow and patient through put.
• Manages prescription refill extension requests per Tennessee Oncology (TO) policy, procedure, standards. Calls in prescriptions/ refills according to TO policies, at the direction of the provider or under the supervision of an LPN/RN.
• Calls patients with lab results and verbatim instructions, at the direction of the provider and under the supervision of an LPN/RN.
• Affords assistance with telephone triage by screening incoming calls/messages, returns phone calls at the direction of the provider and under the supervision of an LPN/RN adhering to approved protocols/ decision making trees/ algorithms.
• Affords assistance with provider performed procedures/exams/acts as a chaperone (i.e., bone marrow biopsies, skin biopsies, etc.).
• Affords assistance in the treatment room with port access, injections, vital signs, comfort rounds, assigning/cleaning chairs, etc.
• Affords assistance with nursing evaluations under the supervision of an LPN/RN.
• Affords assistance in preparing and administering approved ID, SQ, IM and or PO medications as ordered by providers and according to TO practice standards and or policies.
• Affords assistance in accessing drug cabinets and assisting with completion of daily/weekly/monthly activities under the supervision of an LPN/RN (excluding controlled substance inventory counts).
• Affords assistance in accessing and flushing implanted ports, after competency validation, under the supervision of an LPN/RN.
• Affords assistance in collecting laboratory specimens (blood, urine, sputum. nasal/oral swabs after competency validation).
• Affords assistance in patient education as outlined /approved by the provider or under the supervision of an LPN/RN.
• Affords assistance in informing direct supervisor of clinic needs and concerns related to the work environment.
• Affords assistance in participating on committees as requested.
• Affords assistance in attending all mandatory in-services and meetings.
• Affords assistance in completing all required/assigned training, continuing education, and competency validations on time.
• Affords assistance in adhering consistently with TO policies, procedures, standards.
• Affords assistance in consistently role modeling TO code of conduct, mission, and values.
• Affords assistance in performing other duties as assigned.

Knowledge, Skills & Abilities

• Proven ability to multi-task in a fast-paced environment.
• Knowledge of organization policies, procedures systems.
• Knowledge of OSHA requirements for safe handling of blood and body fluids.
• Skill in computer applications.
• Skill in verbal and written communication.
• Skill in gathering and reporting information.
• Skill in venipuncture.
• Skill in professional customer service, i.e., answering phone, greeting patients.
• Ability to work effectively with staff, and other internal and external sponsors and agencies.
• Demonstrates a positive, respectful, empathetic attitude at all times.