Medical Assistant

Essential Functions

• Provide customer service within established deadlines, consistent with organizational values, standards, and policies.
• Completes and revises documents by entering/typing data from source materials, recordings, and edited data.
• Maintains historical records by filing documents.
• Complete documentation in a timely fashion.
• Manage incoming and outgoing patient and provider phone calls.
• Facilitate referrals and schedule appointments with psychiatric provider.
• Manage prior and continuing insurance authorization requests and program waitlists in coordination with the Access Team.
• Facilitate continuity of care by obtaining collateral information from internal and external providers in accordance with agency and HIPAA Privacy standards.
• Manage pharmacy relationships.
• Assist the psychiatric services clinic by packing, labeling, and medication dispensing to clients when needed.
• Facilitate the discharge process for psychiatric providers.
• Facilitate Treatment Plan reminders and discontinuations for psychiatric providers.
• Attend and actively participate in clinic staff meetings and in-services.
• Facilitate basic laboratory tests.
• Perform and document patient vital signs.
• Follows all HIPAA Privacy regulations to protect the confidentiality of all client information and release of information from area(s) of responsibility.

Qualifications

• Successful completion of a medical assistant program from an accredited vocational institution or community college and/or certification with the AAMA (American Association of Medical Assistants).
• Must maintain required licensing and certification throughout the duration of employment with Sweetser in this role. Registered through the AAMA, AMT (American Medical Technologist) or another nationally recognized organization preferred.
• 1-2 years of experience as a medical assistant preferred.
• Experience with HER
• Must maintain a valid state driver's license.

Knowledge and Skills

• Minimum typing speed of 55 wpm.
• Knowledge of office procedures.
• Must have high level of interpersonal skills to handle sensitive and confidential situations. Position continually requires demonstrated poise, tact and diplomacy.
• Must be able to interact and communicate with individuals at all levels of the organization.
• Must have knowledge of a variety of computer software applications in word processing, spreadsheets, database and presentation software. (MS Word, Excel, Access, PowerPoint)
• Work requires continual attention to detail in composing, typing and proofing materials, establishing priorities and meeting deadlines.
• Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands.