Medical Assistant

Position Overview

The Medical Assistant plays a critical role in supporting providers and ensuring a smooth patient experience. This role includes patient intake, clinical support, lab coordination, and assisting with treatment plans. You will work closely with our clinicians and administrative team to deliver a high-quality, concierge-level patient experience.

Key Responsibilities

• Patient Intake & Clinical Support:
  • Room patients and record vitals (blood pressure, weight, temperature, etc.)
  • Document patient symptoms and medical history updates
  • Prepare patient charts and ensure documentation is complete prior to visits
  • Absorb patient visits as needed
• Telehealth Visit Preparation:
  • Prepare charts and documentation for telehealth visits
  • Ensure patient intake forms and labs are available for provider review
  • Upload outside labs or records to the patient chart
• Lab Coordination:
  • Enter lab orders into the EMR system
  • Cook laboratory testing with external labs and mobile phlebotomy services
  • Track lab results and notify providers when results are available
  • Provide patients with lab preparation instructions
• Prescription Coordination:
  • Send prescriptions to pharmacies and compounding pharmacies
  • Manage refill requests
  • Communicate with pharmacies to ensure medications are processed correctly
• Patient Communication:
  • Respond to patient portal messages and assist with patient inquiries
  • Provide follow-up instructions related to labs, medications, or treatment plans
  • Coordinate follow-up appointments when needed
• Clinic Operations:
  • Maintain exam room readiness and clinical supplies
  • Absorb assistance with inventory of medications and medical supplies
  • Absorb support for front office staff during busy periods
  • Maintain patient confidentiality and HIPAA compliance

Qualifications

• Certified Medical Assistant (CMA) or equivalent clinical experience preferred
• 1+ year experience working in a medical clinic environment preferred
• Experience with EMR systems
• Strong organizational and multitasking skills
• Excellent communication and patient service skills
• Ability to work both independently and as part of a team
• Experience in functional medicine, hormone therapy, or preventative care is a plus but not required