MEDICAL ASSISTANT

About the role

The Medical Assistant supports the practice with overall responsibility for maintaining efficiency of patient flow. They perform clinical duties such as maintaining universal precautions, rooming patients, taking vital signs, performing phlebotomy, administering vaccines, and performing treatments and procedures as ordered by the provider. Administrative duties include answering practice education inquiries, counseling, performing various testing and screenings, maintaining patients' rooms, setting up and stocking supplies, and ordering and tracking supplies.

Responsibilities

• Greets patients and escorts them into exam rooms.
• Assists with procedures as directed and supervised by MD, NP, or PA.
• Takes vital signs and documents them.
• Answers phones, schedules appointments, processes orders, collects encounter forms, and answers telephones.
• Coordinates room rotations and assists with receiving test results.
• Cleans instruments and equipment following infection control guidelines.
• Maintains sterilizer competencies.
• Ensures excellent customer service and maintains a positive attitude.
• Communicates schedule changes to relevant parties.
• Cross-trains to assist in covering the front desk team.
• Performs initial training on new employees.
• Collaborates with Nursing Supervisor in evaluations and prepares yearly evaluations.
• Participates in safety awareness and follows universal precautions.
• Performs other duties as required.

Requirements

• Minimum Education: High School Diploma or equivalent preferred, completion of a Medical Assistant program preferred.
• Experience: Experience in a clinical setting preferred.
• Licenses/Certifications: BLS - Basic Life Support required, CMA - Certified Medical Assistant certificate preferred.
• Knowledge and Abilities: Exceptional interpersonal, communication, and customer service skills; strong clinical judgment; good organizational and prioritization skills; ability to work as a team player; extensive knowledge of anatomy, physiology, and English grammar; ability to react calmly in emergencies; ability to read, understand, and respond to detailed instructions; computer proficiency; ability to lead and take direction.