Medical Assistant

About the role

In a caring and professional manner, the Medical Assistant (MA) performs a reasonable scope of clinical and administrative tasks delegated by and under the direct/onsite supervision of the Physician and/or their intermediary personnel responsible for patient care management. Intermediary personnel include physician assistants (PA), nurse practitioners (NP), and registered nurses (RN). The MA also assists front office personnel as directed by the Practice/Office Manager.

Disclaimer: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this intends to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Responsibilities

• Perform clinical and administrative tasks delegated by and under direct/onsite supervision of the Physician, PA, NP, or RN
• Assist front office personnel as directed by the Practice/Office Manager
• Demonstrate appropriate clinical judgment and apply professional skills to a patient population of all ages
• Maintain collaborative and respectable working relationships throughout SRHS and other organizations

Requirements

Education

• High School graduate or equivalent required
• Graduate from a Medical Assistant program accredited by ABHES (Accrediting Bureau of Health Education Schools) or CAAHEP (Commission on Accreditation of Allied Health Education Programs) preferred

Certifications

• If CMA: Certified/recognized as a Certified Medical Assistant (CMA) from one of the following: Board of the American Association of Medical Assistants (AAMA); National Association for Health Professionals (NAHP); American Medical Technologists (AMT); Medical Career Assessments (MedCA); National Healthcareer Association (NHA); National Center for Competency Testing (NCCT); National Institute of Health Professionals (NIHP)
• If RMA: Registered Medical Assistant (RMA) from one of the following: American Medical Technologists (AMT); American Allied Health (AAH); National Association for Health Professionals (NAHP)
• Must maintain certification according to certifying organization's standards
• Must complete and maintain BCLS certification upon hire and/or transfer
• Must have de-escalation training completed by the end of position orientation (90 days); must have appropriate level of de-escalation training

Experience

• Minimum of one (1) year customer service experience performing registration, scheduling, and insurance verification required
• Minimum of one (1) year experience as a Certified Medical Assistant preferred

Technical Skills

• Proficient knowledge and ability to use a computer (keyboard proficient) and other office technology (telephone, fax, etc.)
• Proficient in MS Outlook and Word

Physical Demands

• Work is moderately active: involves sitting with frequent requirements to move about the office, move about the facility, and travel to another facility within the SRHS service area
• Exerting negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body
• Using many physical motions in performing daily work activities; subject to exposure to body fluids, sputum, and tissues, which may carry the hazard of infectious disease
• Repetitive motions: substantial movements of the wrists, hands, and/or fingers while operating standard office equipment such as computer keyboard
• Able to perceive the nature of sound at normal speaking levels with or without correction; ability to make fine discriminations in sound
• Close visual acuity and ability to adjust the eye to bring an object into sharp focus (e.g., shift gaze from computer monitor to forms/printed material at close vision)
• Able to be active for extended periods without experiencing undue fatigue
• Able to work assigned schedules with understanding that changes may be instituted according to hospital needs for off days, shifts, or weekends

Mental Demands

• Keen mental faculties, assessment, and decision-making abilities
• Superior communication, speaking, and enunciation skills to receive and give information in person and by telephone
• Strong written and verbal communication skills
• Emotional stability conducive to dealing with high stress levels
• Ability to work under pressure and meet deadlines
• Attention to detail and ability to multi-task in complex situations
• Ability to maintain collaborative and respectable working relationships throughout SRHS and other organizations

Special Demands

• Superior customer service skills and professional etiquette
• Ability to demonstrate appropriate clinical judgment and apply appropriate professional skills to a patient population of all ages

Schedule

• Monday through Friday, 7:00 AM to 5:00 PM OR Monday through Friday, 7:30 AM to 5:30 PM
• 10-hour shifts, 4 days a week
• Some Saturdays, 8:00 AM to 12:00 Noon

Location

Singing River Surgical Services - Hurley

Reporting Structure

• Reports to: Service Line Operations Coordinator, as well as under the direction of the Physician responsible for patient care management as applicable
• Supervises: None