Medical Assistant

About Serotonin Centers

Serotonin Centers is the nation’s premier anti-aging and wellness destination. Our Medical Assistants (MAs) are integral to delivering safe, seamless, and outcome-driven clinical experiences. You support clients and practitioners across hormone optimization, medical weight loss, recovery services, body sculpting, and aesthetics.

Role Overview

The Medical Assistant (MA) supports clinical operations end-to-end: preparing clients and rooms, capturing vitals and histories, assisting with procedures, documenting services, and educating clients on pre- and post-care. You will own clinical readiness, documentation accuracy, and client safety while collaborating with Health Coaches, Nurse Practitioners, Aestheticians, and the Medical Director to drive exceptional member outcomes and retention.

Key Responsibilities

• Clinical Intake & Readiness: Perform client intake: verify identity, review medical history, allergies, medications, and consent; capture vitals (BP, HR, SpO₂, temperature, height, weight) and reason for visit. Prepare rooms, instruments, and supplies based on the service (BHRT pellets, GLP-1 injections, IV/IM therapy, aesthetics). Ensure all equipment is clean, calibrated, and in working order prior to client arrival.
• Procedure Assistance & Specimen Handling: Assist practitioners with BHRT pellet insertion setup, GLP-1 medication preparation, IV/IM therapy, blood draws, and aesthetic procedures under supervision. Perform phlebotomy where permitted; label, store, and ship labs per protocol; follow sharps, biohazard, and chain-of-custody standards.
• Medication Support & Refills: Under licensed supervision, support medication administration, prior authorizations, and refill requests. Educate clients on timing, dosage, interactions, and post-care instructions; document medication teaching and client understanding.
• Documentation & EMR Accuracy: Maintain complete, audit-ready records in Zenoti (EMR) for all clinical encounters: vitals, services rendered, lot numbers, consent forms, photos, pre-/post-instructions, and follow-up tasks. Use standardized templates and codes for consistency.
• Client Education & Communication: Deliver clear, empathetic education on procedures, medications, supplements, and recovery. Conduct post-procedure follow-ups via app/phone; escalate concerns. Reinforce health coach plans and promote adherence to programs in the Serotonin Coach app.
• Inventory, Equipment & Facility Standards: Monitor inventory (medications, consumables, disposables); perform cycle counts; place orders or prepare orders for GM to prevent stockouts. Maintain equipment logs and preventive maintenance; uphold infection control and room turnover standards to keep the center clean, safe, and welcoming.
• Cross-Functional Collaboration & Events: Partner with Health Coaches, NPs, Aestheticians, and the GM to deliver integrated care plans. Support local events and outreach (open houses, talks, grassroots activations) by providing clinical readiness, education, and booking follow-up consultations.
• Sales & Service Knowledge: Complete all product/service training (Hormone Optimization, Medical Weight Loss, Optimized Health, Aesthetics, IV, HBOT, Red Light). Demonstrate consultative communication—ask to understand, avoid data dumps—and reinforce membership value.

Qualifications

• Certified/Registered Medical Assistant (CMA/RMA) preferred; phlebotomy certification a plus.
• 2+ years clinical experience in wellness, anti-aging, aesthetics, or ambulatory settings.
• Proficiency with Zenoti; comfort with the Serotonin Coach app (Trainerize) and InBody.
• Meticulous documentation, organization, and follow-through; calm under pressure.
• Empathetic communicator with strong client education skills and consultative mindset.
• Tech Stack & Tools: Zenoti — POS, scheduling, documentation, billing. GHL — CRM. Serotonin Coach app — program delivery, messaging, habit tracking. InBody — body composition analysis and progress tracking. Center trackers and whiteboard — daily goals, MTD Goal vs. Actual. Email/Teams — internal communication and meetings.

Core KPIs & Targets

• Clinical Start-Time Accuracy: ≥95% sessions start on time
• Documentation Accuracy (Quarterly Audit): ≥98%
• Bloodwork Labeling Accuracy: 100%
• Post-Procedure Follow-up Completion: 100% applicable services
• Center NPS: ≥90
• Event Support: ≥4 events/month; ≥15 qualified leads/event; ≥50% booked within 3 days

Why Join Serotonin Centers

Join a supportive, high-performance team with clear goals, modern tools, and continuous learning. Make a measurable impact on client health and well-being while advancing your clinical skills and career.

Apply Today

Submit your application to join Serotonin Centers and help clients become their most vibrant selves.