Medical Assistant

Job Summary

The position performs administrative and certain clinical duties. Administrative duties may include scheduling appointments, maintaining medical records, billing, and coding information for insurance purposes. Clinical duties may include taking and recording vital signs and medical histories, preparing patients for examination, drawing blood, and administering medications as directed.

Essential Functions/Major Duties And Responsibilities

• Communicate with patients, collect and document information.
• Record patients’ medical history, vital statistics and other related information.
• Schedule a variety of appointments and keep calendar(s) up to date.
• Maintain and prepare patient charts and records.
• Ensure all forms and documents are completed and forwarded as needed.
• Prepare rooms for examination including setting up instruments and materials.
• Clean and sanitize rooms and equipment.
• Maintain supplies and supply rooms by ordering inventory and organizing.
• Perform general office duties such as answering phones, making copies, completing forms, etc.
• Populate population health outreach for assigned providers’ patient panels.
• Perform point of care testing as needed.
• Answer patient questions and refer when needed.
• Recognize and educate staff that managing patient care is a team effort that involves clinical and nonclinical staff (e.g., physicians, nurse practitioners, physician assistants, nurses, medical assistants, educators, front desk staff, schedulers, etc.) interacting with patients to achieve stated objectives.

Non-Essential Functions/Other duties as assigned

• Perform other duties as assigned in support of the RiverStone’s mission and goals.

Education And Experience

• Minimum Qualifications: High School diploma or equivalent, Medical Assistant certification or 1 year of patient care experience, Any combination of experience and training which provide the equivalent scope of knowledge, skills, and abilities necessary to perform the work.

Knowledge, Skills, And Abilities

• Knowledge of principles and processes for providing customer and personal services.
• Knowledge of the principals and processes for providing patient care and services.
• Knowledge of the information and techniques used to diagnose and treat human illness and injuries.
• Knowledge of administrative and office procedures and systems.
• Ability to handle difficult or distressed patients with calmness and respect.
• Ability to display non-judgmental and empathetic listening skills.
• Ability to maintain confidentiality and respect privacy of patients at all times.
• Knowledge and understanding of protected sensitive patient health information (HIPAA) and confidentiality.

Customer Service Excellence

• Doing things right the first time.
• Making people feel welcome.
• Showing respect for each customer.
• Anticipating customer needs and concerns.
• Keeping customers informed.
• Helping and going the extra mile.
• Responding quickly.
• Protecting privacy and confidentiality.
• Demonstrating proper telephone etiquette.
• Taking responsibility for handling complaints.
• Being professional.
• Taking ownership of your attitude toward Service Excellence.

Physical Demands And Working Conditions

• Work is performed in a clinic setting.
• Constant standing, walking, and reaching with hands and arms.
• Frequent sitting and use of hands.
• Occasional kneeling or crawling.
• Occasional lifting up to 10 pounds.
• Create and maintain a safe/secure working environment by adhering to safety, security, and health requirements.
• Integrates injury, illness, and loss prevention into job activities by attending any necessary training and implementing best practices.

Freedom To Act & Decision Making

Work is structured by public health regulations and established medical practices. Decisions directly affect the quality of services provided to the public.

Communications & Networking

• Work directly with other team members to provide quality care for patients.
• Communication directly with patients to provide quality care.
• Daily written and verbal communication with patients, patient family members, co-workers and providers.

Budget & Resource Management

N/A