Medical Assistant

About the role

The Medical Assistant under the direction of the Provider(s) and Practice Supervisor/Manager, assists the Provider(s) with patient procedures and may perform routine laboratory tests. This position works hand-in-hand with the Provider(s) to achieve quality outcomes for the patient.

Responsibilities

• Demonstrates ability in taking patient vitals, performing injection/immunization procedures, charting and documentation, exam room preparation, infectious waste handling, knowledge of sterile techniques, triage incoming telephone calls, routine lab procedures and collection.
• Oral communication skills needed to develop patient rapport, discuss orders with patients and patient's family, pharmacies, message taking, and communicate effectively with patients regarding the course of their care.
• Written communication skills necessary for charting and documentation. Must be able to write legibly and demonstrate spelling competency.
• Demonstrated ability in handling patient confidentiality.
• Ability to work with peers in a team situation.
• Demonstrated knowledge and skills necessary to provide care appropriate to the age of the patients served.
• Demonstrates ability to connect on a human level, at a minimum making eye contact with and greeting patients, families, visitors, and staff.
• Shows courteous interactions, including correct voice inflection and positive body language.
• Demonstrates empathy by acknowledging and validating patient’s situation or experience.
• Willing to work hard; offers to help others when own work completed.
• Sensitive to needs and workload of entire unit/department.
• Shows willingness to take ownership; uses “I” or “we” rather than “they” or “them”.
• Blames not directed at others.
• Demonstrates compassion by ability to “walk in someone’s shoes” – get to their level, to understand where they are and what they’re feeling, and help them get to where they want to be.
• Assumes accountability for professional growth.
• Must be committed to Patient Satisfaction and Patient Safety.
• Routinely meets the culture of every patient every time regarding the patient experience by utilizing AIDET principles and making that connection with patients.

Requirements

• Education Required: Successful completion of a Medical Assisting course or EMT certification for MA I position. Those holding RMA, CMA, CCMA, or RMA certifications will be considered for MA II position.
• Education Preferred: Associate degree.
• Experience Preferred: One year experience in a medical practice.
• Other: Applicant with at least 12 months clinical experience as an NCA/CNA/PCT may complete the NCA to MA onboarding program to obtain job title of MA I within the organization.

Qualifications

• Licensure: None.
• Certifications: BLS, CMA, CCMA, or RMA.