Medical Assistant

About the role

The medical assistant acts as a patient care coordinator and advocate, maintains clinical supplies, proper documentation and an optimal patient flow and experience, following OSHA/WISHA and other compliance and regulatory guidelines.

Responsibilities

• Assist in providing direct patient care for office visit patients, which may involve:
  • Arranging exam room instruments and equipment and maintaining supplies
  • Disposing of contaminated supplies and sterilizing medical instruments
  • Positioning patients for exams and procedures
  • Collecting and preparing laboratory specimens
  • Obtaining vitals, patient history and chief complaints
  • Performing other patient care-related duties as necessary
• Assist provider within clinic procedures, which may involve:
  • Preparing patient exam, dressing and/or procedural areas using aseptic technique
  • Holding patients in position for extended periods, manipulating body parts, or positioning patients on tables
  • Handing provider instruments while standing for long periods
  • Reporting test results to patients as indicated by the physician in a timely manner
  • Charting all vital information in the electronic record and verifying all medication, health history and reason for visit information is obtained and documented
  • Performing phone triage, post-op calls and responding to voicemail messages directed to them within the same business day, but no later than 24 business hours, and performing required actions
  • Documenting all encounters
  • Maintaining patient documentation for visits and communications in person or over the phone
  • Coordinating care and diagnostic testing at other facilities as indicated by the physician
  • Assisting the provider in e-prescribing and maintaining medication lists
  • Assisting the provider in maintaining communication with referring doctors
• Maintaining equipment and ensuring supplies are stocked and in place
• Following all other daily team duties and special tasks as assigned

Education/Experience

• High school graduate or equivalent
• Graduate of an accredited Medical Assistant Program preferred, but not required (training provided)
• Current Washington State Medical Assistant Certification preferred, but not required
• 1–2 years’ experience in a medical office preferred

Knowledge, Skills and Abilities

• Basic knowledge of medical terminology and medications
• Familiarity with or working knowledge of Electronic Medical Records
• Basic computer knowledge and skills, including data entry
• Superior customer service skills
• Impeccable integrity
• Great interpersonal skills, demonstrating patience, compassion, empathy and the ability to work well with all types of people
• Adherence to all safety, risk management and precautionary procedures, including consistent respect for confidentiality (HIPAA)
• Efficient use of time with attention to quality, detail, accuracy and completion
• Consistency, timeliness and dependability
• Effective team membership, supporting and working with others to achieve common goals
• Ability to adapt to continuous change and flexibility
• Demonstrated ability to continuously learn
• Self-motivated; able to work with increasing independence, overcome obstacles and challenges with little supervision
• Clear oral and written communication skills
• Demonstrated aptitude to organize and prioritize work
• Critical thinking and problem-solving skills
• Skilled in coping with fast-paced, often stressful situations with unpredictable circumstances in a professional, safe and efficient manner
• Self-motivated; able to work following specific guidelines and in accordance with detailed instructions; measure self against standard of excellence

Work Environment/Physical Demands

The work environment/physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable differently abled persons to perform the essential functions.