Medical Assistant

Job Description

The Medical Assistant performs a wide range of duties, including, but not limited to:

• Provides high quality patient care (including safety, information, referral):
• Assists customers with completion of social and medical history on clinical forms.
• Documents, accesses and arranges patient information in various records (charts, electronic database).
• Performs vital signs and routine lab testing in accordance with training and educational background.
• Provides excellent customer service:
• Communicates information about Planned Parenthood philosophy, services and family planning methods to clients and community members.
• Works with clients in a friendly & compassionate manner to ensure a warm and welcoming health center environment.
• Contacts clients and answers telephone, providing general information, schedules and reschedules appointments, makes referrals and follows up with clients requesting additional information.
• Remains flexible and available to extend/change scheduled hours and work locations, as needed, to meet the needs of customers.
• Ensures efficient & effective patient flow (including process improvements):
• Performs routine clinical duties, which include preparing exam rooms, cleaning exam rooms between patients and at end of clinical session; preparing patient charts with proper forms; pulls and files patient charts and lab work, and handling routine cash flow and office procedures.
• Works with Center Manager and other staff to facilitate patient flow during clinical sessions.
• Ensures a safe and effective clinic environment (equipment, supplies, etc.):
• Ensures adequate supplies are stocked in exam rooms & laboratory; assists with inventory monitoring and ordering supplies.
• Assists in emergency situations, as trained, and when needed.
• Participates in quality and risk management improvement activities in keeping with OSHA, CLIA, Agency Medical Standards and Guidelines (MSGs), SecuReach, and other required activities.
• Participates in the Affiliate’s efforts related to revenue cycle, which include but are not limited to:
• Coding properly;
• Achieving goals for productivity;
• Meting or exceeding revenue targets;
• Expense management as budgeted.
• Demonstrates commitment to established Workplace Values:
• Trustworthy;
• Effective Communication;
• Respectful;
• Supportive;
• Collaborative;
• Excellence.
• Works collaboratively with all team members to create a great workplace:
• Provides support to patients by assisting during examinations, refers complex medical/social history findings to nurse or clinician, assists clinical staff in follow-up of abnormal findings and reinforces clinician instructions.
• Participates in monthly staff and other meetings and attends in-service sessions.
• Participates in all training and education requirements to stay current in:
• Daily tasks,
• Licenses requirements (if appropriate),
• Technology trainings (ex: NextGen, SecuReach, etc.) updates in MSGs, required trainings (ex: CAL, policy reviews, etc.), and others as appropriate.
• Performs other duties as assigned in support of mission and as required to ensure delivery of consistent high quality services.

  Knowledge, Skills, and Abilities Requirements

  • Commitment and demonstration of excellent internal and external customer service.
  • Attention to detail; ability to follow processes and procedures from beginning to end.
  • Recognized excellence in interpersonal and relationship building skills.
  • Ability to work collaboratively with staff throughout the agency to effect change.
  • Strong operational and organizational skills; ability to balance priorities, make effective decisions, and contribute as a team player within the organization.
  • Excellent written and verbal communication skills. Able to communicate information in an organized and clear manner.
  • Able to demonstrate behaviors that represent the Affiliate’s Workplace Values.
  • Able to maintain and demonstrate strict confidentiality of all information.
  • Entrepreneurial spirit, intellectual curiosity, high energy, positive attitude and diplomatic.
  • Commitment to reflect quality assurance and risk management in daily tasks.
  • Has computer skills and ability to learn/operate software programs.
  • Maintains professional appearance and demonstrates professional attitude at all times.
  • Able to work flexible schedules and maintain punctual attendance.
  • Able to work under pressure, remain calm, prioritize, and meet deadlines.
  • Able to relate to diverse communities.
  • Able to remain open and non-judgmental towards colleagues and customers.

  Essential Job Functions

  Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.

  Knowledges, Skills, and Abilities

  • Commitment and demonstration of excellent internal and external customer service.
  • Attention to detail; ability to follow processes and procedures from beginning to end.
  • Recognized excellence in interpersonal and relationship building skills.
  • Ability to work collaboratively with staff throughout the agency to effect change.
  • Strong operational and organizational skills; ability to balance priorities, make effective decisions, and contribute as a team player within the organization.
  • Excellent written and verbal communication skills. Able to communicate information in an organized and clear manner.
  • Able to demonstrate behaviors that represent the Affiliate’s Workplace Values.
  • Able to maintain and demonstrate strict confidentiality of all information.
  • Entrepreneurial spirit, intellectual curiosity, high energy, positive attitude and diplomatic.
  • Commitment to reflect quality assurance and risk management in daily tasks.
  • Has computer skills and ability to learn/operate software programs.
  • Maintains professional appearance and demonstrates professional attitude at all times.
  • Able to work flexible schedules and maintain punctual attendance.
  • Able to work under pressure, remain calm, prioritize, and meet deadlines.
  • Able to relate to diverse communities.
  • Able to remain open and non-judgmental towards colleagues and customers.

  Qualifications

  • Minimum Education: High School Diploma or equivalent required (ex: GED)
  • Work Experience: 1-year experience in a health care, customer service, or social services environment in a similar role
  • CPR certification, preferred
  • Certification as a Medical Assistant, preferred
  • EMR/EHR experience is a plus
  • Other Requirements: Ability to read, write and speak in English, Bilingual in Spanish desirable