Medical Assistant

About the role

Ready to provide compassionate, empowering reproductive healthcare to the Annapolis community? Planned Parenthood of Maryland (PPM) is seeking an empathetic and detail-oriented Medical Assistant to join our Annapolis center. We need a dedicated clinical support professional who is passionate about patient education and delivering high-quality, non-judgmental care. If you want to be part of a diverse and passionate team of clinicians, this is the role for you!

Responsibilities

• Perform essential clinical and administrative support tasks necessary for efficient center operations.
• Guide clients through their visit, assist providers during exams, and ensure every individual feels respected and informed about their reproductive health choices.
• Provide empathetic, non-directive counseling to clients, offering vital information on contraceptive options, pregnancy, and STI risks consistent with each patient’s value system.
• Assist medical providers during examinations and procedures, ensuring strict adherence to PPM’s Standard Operating Procedures and Medical Standards and Guidelines.
• Act as a welcoming, service-oriented guide for patients, ensuring informed consent is obtained and answering questions regarding procedures, lab tests, and medications.
• Manage front and back-office tasks: greeting clients, verifying insurance for next-day appointments, navigating the Epic electronic medical records (EMR) system.

Requirements

• High school diploma or GED and graduation from an accredited medical assistant program.
• Minimum of 1 year of experience in an outpatient clinical setting OR 2 years of experience performing front/back office MA duties in a healthcare setting.
• Excellent customer service, time management, and communication skills, with the ability to handle sensitive patient interactions without judgment.
• Preferred: Certified Medical Assistant (CMA) credential, ultrasound experience, and a working knowledge of Epic EMR.
• Bonus: Bilingual fluency in English and Spanish is a huge plus!
• Must pass criminal background screening and be authorized to work in the United States.
• Must be COVID-19 vaccinated as a condition of employment.

Benefits

• Comprehensive Coverage: Medical, Dental, Vision, Life, AD&D, and Short/Long-Term Disability insurance.
• Work-Life Harmony: Generous Paid Time Off (PTO), Paid Holidays, and an Employee Assistance Program.
• Future Security: 401(k) Retirement Plan and Flexible Spending Account.