Medical Assistant

About the role

The Medical Assistant performs a variety of client care services in accordance with agency policies and in a courteous and professional manner. Provides general health and contraceptive information to clients, assists with medical procedures and performs clerical functions, while ensuring quality client care and excellent customer service.

Responsibilities

• Provide clients with accurate information regarding PPGOH services, including questions pertaining to contraception options and funding sources.
• Briefly orients patients on what to expect during their visit.
• Informs patients about delays.
• Respond to telephone calls by making appointments, providing information and appropriate referrals.
• Schedule, cancels and reschedules patient appointments as appropriate.
• Prepare and maintain patient medical records.
• Maintain accurate records for patient registration, medical records, lab testing, etc.
• Competently utilize the computerized client information system for appointment scheduling, entering client visit data, collecting client fees and providing /printing client receipts.
• Provide client with correct forms and ensures forms are completed.
• Provide customer focused services. Anticipates needs of the patients and providers and performs necessary duties to ensure patient satisfaction and promote clinic success.
• Responsible for establishing effective and enduring relationships with patients and other PPGOH constituents as appropriate.
• Gather and record all pertinent information from patients in order to provide health services.
• Enters information on patient visits into the medical record and patient data system.
• Maintains patient data system files with accurate, current patient information.
• Conduct verbal history and appropriate screening for medical record documentation.
• Administer medication according to scope of practice or licensure.
• Transfer/document required information in the medical record checking the accuracy of all data per PPGOH protocol.
• Participate in a team approach delivery system of services to patients in accordance with PPGOH policies and procedures and current medical standards.
• Promotes/maintains communication with patients, peers, health center manager, clinicians and administration.
• Prepare clients for exams and assists in exam room when needed.
• Understand content of and accurately explains Informed Consent.
• Provide appropriate and accurate patient education and information as needed.
• Perform waived laboratory tests and venipuncture.
• Measure and document client height, weight and blood pressure.
• Prepare examination room and maintains cleanliness and inventory of all aspects of the health center.
• Aid in minor surgical procedures.
• Handle medical waste utilizing universal precautions.
• Communicate with co-workers to keep client visits moving in a timely manner.
• Maintain confidentiality and exercise sensitivity in a nonjudgmental manner when dealing with sexuality and sensitive issues with clients.
• Participate in risk and quality management processes.
• Adheres to HIPAA, OSHA and CLIA regulations and workplace safety policies.
• Attend in-service, workshops, seminars, and staff meetings.

Requirements

• High school diploma or GED.
• Advanced technical training or Certified Medical Assistant required.
• Experience working in a health care setting preferred.
• Knowledge and proficiency in medical assisting techniques and reproductive health preferred.
• Excellent customer service, problem solving, judgment, organizational and communication skills.
• Strong commitment to quality health care.

Qualifications

• Must be employed, full/part-time, and in good standing at the time of each payout.
• Must still be employed, full/part-time, and in good standing at the time of each payout.
• Must be pleasant, courteous and helpful.
• Must have an understanding of and commitment to quality healthcare and excellence in customer service.

Skills

• Excellent customer service, problem solving, judgment, organizational and communication skills.
• Strong commitment to quality health care.

Benefits

• Signing Bonus
• Paid Time Off
• Paid Parental Leave
• Medical 90% employer-paid base medical plans for single coverage
• Dental
• Vision 100% employer paid
• Life Insurance 100% employer paid
• Accidental Death & Disability 100% employer paid
• Long Term/Short Term Disability 100% employer paid
• 401(k) with matching employer contribution up to 4%
• Nine (9) paid holidays per year
• Two (2) Floating holidays per year
• Financial incentive program for certified bilingual staff