Medical Assistant

Responsibilities

• Reviews daily appointment schedule with relevant staff and develops a plan for patient care activities.
• Obtains external medical and immunization records prior to appointment; forwards clinical information to internal or external specialty services in a timely manner;
• Processes lab letters, phone calls, prescription refill requests, referrals and forms, and obtains prior authorizations for medications, referrals and tests per insurance requirements;
• Tracks labs and referrals, scans and indexes appropriate documents;
• Documents all communication with patient per EHR standards.
• Collaborates with team to accommodate same day requests, checks, and responds to email and pools daily.
• Ensures work area is stocked with current forms for daily work and computer downtime.
• Demonstrates proficiency in the use of required computer systems.
• Prepares and assesses patients for visit.
• Ensures exam rooms are neat, clean, and stocked per infection control standards.
• Absorb and report patient responses to medical care provided during appointment.
• Assist with office procedures and collection of specimens.
• Adhere to infection control and hand hygiene guidelines during all patient care activities.
• Recognize and adhere to Joint Commission Safety policies.
• Report safety concerns promptly by following the chain of command established in the area.
• Performs Environmental of Care and laboratory quality control per policies.
• Ability to travel to other locations as assigned, and contribute to team and clinic operations by cross-covering co-workers during training, meetings, lunch, and/or as needed per scope, competency and education.

Professional Development Responsibilities

• Constructively participates in employee engagement activities, patient satisfaction activities, performance improvement projects, departmental and committee meetings;
• Shares ideas and best practices for improving operational and clinical workflow.
• Completes all required training prior to due date.
• Maintains knowledge of applicable rules, regulations, policies, laws and guidelines that impact the area.
• Develops effective internal controls designed to promote adherence with applicable laws, accreditation agency requirements, and federal, state, and private health plans.
• Sets up and monitors results as appropriate in support of the overall goals of the department and Parkland.
• Stays abreast of the latest developments, advancements, and trends in the field by attending seminars/workshops, reading professional journals, actively participating in professional organizations, and/or maintaining certification or licensure.