Medical Assistant

About the role

The Medical Assistant (MA) supports physicians and clinical staff in providing exceptional musculoskeletal care in an orthopedic environment. This role requires expertise in clinical practices, strong communication skills, and the ability to manage diverse responsibilities efficiently within a dynamic and fast-paced setting.

Responsibilities

• Prepares patients for visit by directing/accompanying patients to the examination or X-ray room, providing gowns/drapes, and assisting with proper positioning of patient for the examination and/or treatment.
• Interviews patient and records medical histories, may order x-rays per provider order or protocol.
• Assists health care providers during examinations as directed; duties may include performing dressing changes, taking vital signs, performing blood draws, applying/removing casts/splints, removing sutures/staples, preparing laboratory test requests, preparing lab specimen for pick-up per protocol.
• Prepares and orders medication prescriptions and orders for x-rays, rehab, DME, etc. as directed by provider.
• Completes appropriate documentation in the EMR system; updates patient health history information as needed, keys data and scans various documentation into EMR such as hospital dictation, disability forms, laboratory test requests, or any other correspondence as directed.
• Receives, disseminates for provider signature, and scans test results and medical clearances into EMR.
• Updates patient history in EMR within 24 hours of visit.
• Schedules appointments, tests, procedures, and/or surgery following all scheduling protocols.
• Ensures follow-up appointment(s) are scheduled for patients regarding test results, post-operative care, etc. with the provider.
• Responds to patient phone calls in a timely manner as directed by provider, makes follow-up calls, and documents communications in EMR.
• Maintains exam rooms: prepares exam rooms including stocking of appropriate supplies, instruments, and equipment for examination of patients on a daily basis; cleans examination rooms between patient visits and at clinic end and disposes of contaminated supplies per protocol; cleans and sterilizes medical instruments and equipment.
• Prepares disability and other forms for provider signature.
• Monitors inventory and orders medical supplies.
• Occasional travel may be required; floating positions require frequent travel.
• Other duties may also be assigned by Providers, RNs, and managers.

Requirements

• High school diploma or equivalent required.
• Medical Assistant certification (CMA, RMA, or CCMA) or completion of an accredited Medical Assistant program is preferred.
• Proficiency in electronic health record (EHR/EMR) systems.
• Current CPR certification (CPR, BLS).
• Two years orthopedic experience preferred.
• Three years medical office experience preferred.
• Physical demands: adequate hearing, speaking, vision; frequent lifting and carrying items up to 30 pounds unassisted; sufficient manual dexterity; frequent bending, reaching, repetitive hand movements, standing, walking, squatting, sitting with some heavy lifting, pushing, pulling.
• Work environment: exposure to infectious diseases and bodily fluids; occasional exposure to moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals; noise level typical of a physician’s office.

Skills

• Proficiency in use of electronic medical records preferred.
• Ability to communicate clearly and concisely in all written and verbal communications.
• Strong organizational skills with demonstrated attention to detail.
• Ability to understand and carry out instructions furnished in written, oral, or diagram form.
• Ability to problem solve and use critical thinking.
• Strong knowledge of orthopedic terminology preferred.
• Strong knowledge of orthopedic surgical and diagnostic procedures preferred.
• Strong working knowledge of HIPAA and safety guidelines.
• Ability to interact effectively with patients/families.
• Ability to travel between multiple site locations (if applicable).