Medical Assistant

General Job Summary

Contributes in the delivery of excellent orthopaedic care in a patient centered environment while focusing on their individual needs.

Essential Job Functions

• Interacts with patients and visitors in a respectful and professional manner.
• Communicate and work well in the clinical environment with interaction with patients, fellow workers, physicians and others.
• Attend monthly department meetings as scheduled.
• Puts the patients at ease by providing patient education per provider protocol.
• Provides compassionate support to patients in distress.
• Prepares the clinical area and patients for providers.
• Records and updates patient information such as, but not limited to, medical, surgical, family and social histories.
• Clinical duties such as, but not limited to, order entry, phlebotomy, injection draws, application of DME, suture removal, wound and dressing care.
• Strong communication skills with patients of all ages.
• Ensures services are provided according to prior authorization and within the approval period.
• Follows and completes message management workflows.
• Affords assistance with personal hygiene needs as warranted.
• Transfers patients with ambulatory issues as needed.
• Clerical duties such as, but not limited to, paperwork, faxing and scheduling patient appointments.
• Establishes and maintains effective working relationships with patients, providers, and co-workers.
• Maintains clinical quality assurance standards.
• Adheres to the medical assistant scope of practice per federal/state laws.
• Complies with HIPAA, OSHA, and safety standards of the organization.
• Ensures certifications are current and up to date.
• Takes initiative in performing additional tasks that may be necessary or in the best interest of the practice.

Education/Experience

• High school diploma or equivalent required.
• Medical certification required and one year experience as a Medical Assistant preferred.
• CPR/AED and First Aid Certification preferred.

Other Requirements

• Must be patient care oriented with a team environment focus.
• Schedules will change as department needs change, including overtime and weekends.
• Weekly travel between locations

Performance Requirements

• Knowledge:
• Knowledge of the Companies Mission, Vision and Values.
• Knowledge of electronic health records and practice management systems.
• Knowledge of OSHA and HIPAA guidelines
• Knowledge of medical practice care and terminology.
• Knowledge of examination, diagnostic, and treatment room procedures.
• Skills:
• Strong attention to detail and organizational skills.
• Strong follow through discipline.
• Strong skill in tact and diplomacy in interpersonal interactions.
• Strong critical thinking skills.
• Strong communication skills with patients of all ages.
• Strong customer service skills.
• Strong teamwork skills.
• Strong communication skills in a professional manner during stressful and sensitive situations with patients of all ages.
• Abilities:
• Ability to react calmly in emergency or stressful situations.
• Ability to adapt to clinic functions in a timely manner.
• Ability to work on a team while maintaining positive and professional relationships.
• Ability to work well as an individual and/or part of team.
• Ability to project a pleasant and professional image.
• Ability to proactively plan, prioritize, and complete tasks.
• Ability to demonstrate compassion while caring for others.

Equipment Operated

• Standard medical and office equipment.

Work Environment

• Medical office and exam/procedure room settings.

Mental/Physical Requirements

• Standing and walking 90 % of the time.
• Must be able to use appropriate body mechanics techniques when making necessary patient transfers and helping patients with walking, dressing, etc.
• Must be able to remain focused and attentive without distractions (i.e. personal devices).
• Must be able to lift up to 30 pounds.