Medical Assistant

About the role

The Opportunity
As a Health Navigator at one of our offices presently focused on our Senior Health member population (age 65+), you are an integral part of a primary care team that focuses on supporting a panel of patients with meeting their preventive, chronic, and acute care needs. The Health Navigator's primary responsibilities center around establishing trusting, supportive, and collaborative relationships with patients and their families. This role is comparable to a Medical Assistant role, with an emphasis on human centered and empathetic care.

Responsibilities

• Capture relevant information about the patient’s health and healthcare experience while rooming patients, taking vitals, administering point-of-care testing, and performing standard age and condition-appropriate screening assessments
• Absorb relevant information about the patient’s health and healthcare experience while rooming patients, taking vitals, administering point-of-care testing, and performing standard age and condition-appropriate screening assessments
• Assist with the coordination of post-visit care by scheduling appointments with specialists, coordinating referrals, and sharing information to the patient’s internal and external care team
• Collaborate with providers to monitor the health of a panel of patients and determine if they are up to date on preventive measures
• Participate in the daily operations of a primary care practice, such as answering incoming phone calls, responding to emails, assisting with front desk inquiries, and ensuring the general upkeep of the clinical space
• Assist in providing patient education on chronic disease management and coach patients using an action-planning model based on motivational interviewing techniques
• Provide anticipatory preventive guidance to families with children by establishing healing relationships with members and families

Requirements

• At least 6+ months of experience in a high touch customer service or patient facing role in a healthcare setting required
• Graduated from an accredited postsecondary program that is accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) or completed relevant Medical Assistant training by any branch of the armed forces
• OR possess a Medical Assistant certification issued by a certifying organization accredited by either the National Commission for Certifying Agencies or the American National Standards Institute.
• Strong written and verbal communication skills
• Experience working on collaborative, diverse and feedback-driven multi-disciplinary teams
• A proven track record of persisting through change, demonstrating a forward thinking perspective when under pressure, and consistently stepping up to take action on challenges
• Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously

Qualifications

• None specified

Skills

• None specified

Benefits

• Taken care of you today
• Free One Medical memberships for yourself, your friends and family
• Employee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues
• Competitive Medical, Dental and Vision plans
• Paid sabbatical for every five years of service
• Pre-Tax commuter benefits
• PTO cash outs - Option to cash out up to 40 accrued hours per year

Pay

Competitive salary: the base pay for this position is $23.00 per hour based on a full time schedule

Schedule

This is a full time role working Monday - Friday from 8am-5pm based in Tucson, AZ at one of our offices presently focused on our Senior Health member population (age 65+).