Medical Assistant

Oak Street Health, part of CVS Health, operates community-based healthcare centers delivering higher quality health and wellness care to adults on Medicare in medically underserved communities. The Medical Assistant/Phlebotomist is a key member of the care team, responsible for ensuring efficient patient flow, delivering an exceptional patient experience, and performing clinical and administrative duties under the direction of providers and RNs.

Responsibilities

• Ensures efficient patient flow by rooming patients in a timely manner and assisting the provider with staying on schedule
• Delivers an exceptional patient experience and helps patients prepare for their provider visit
• Obtains vital signs, chief complaint, and reviews medications
• Delivers patient screenings per protocols
• Orders supplies and stocks exam rooms
• Conducts routine quality control checks, including infection control measures, equipment QAs, and checks for expired medication and supplies
• Ensures exam rooms are clean, safe, and ready for patient visits
• Under direction of an RN, provider, and/or protocol, provides telephonic support to patients
• Assists providers, RNs, or social workers with home-based support for high-risk members, as necessary
• Under direction of an RN or provider, offers MA-appropriate visits such as administering vaccinations and performing procedures (e.g., ABI, spirometry, EKGs)
• Performs waived laboratory testing
• Schedules diagnostic testing
• Applies or assists with application of durable medical equipment
• Supports care team with obtaining medical records and ensuring records are scanned into the EMR per protocols
• Participates in care team meetings to discuss patient care and clinic operations
• Other duties as assigned

Requirements

• CPR Certification required
• Medical Assistant certification or registration
• 3–5 years in a Medical Assistant role preferred
• EMR experience required
• 2 or more years of experience working with geriatric patients
• Phlebotomy Technician Certification preferred
• Strong communication skills and customer service orientation
• Demonstrates problem-solving skills, accountability, and a flexible, positive attitude
• Fluency in Spanish, Polish, Russian, or other languages spoken by the communities served (where necessary)
• US work authorization

What it means to be “Oaky”

• Radiating positive energy
• Assuming good intentions
• Creating an unmatched patient experience
• Driving clinical excellence
• Taking ownership and delivering results
• Being scrappy

Benefits

• Medical, dental, and vision coverage
• Paid time off (vacation and sick time)
• Generous 401(k) match with immediate vesting
• Retirement savings options
• Wellness programs
• Other resources supporting physical, emotional, and financial well‑being of colleagues and their families

Pay

Typical pay range: $18.50 – $35.29 per hour (base hourly rate). Actual base salary offer depends on experience, education, geography, and other relevant factors. This position is eligible for a CVS Health bonus, commission, or short‑term incentive program in addition to the base pay range.

Schedule

Full‑time, 40 hours per week.