Medical Assistant

About the role

The Medical Assistant (MA) supports providers in delivering safe, efficient, and compassionate outpatient psychiatric care. This role performs clinical and administrative duties including patient intake, medication administration, lab and diagnostic coordination, phone triage, medical records management, and care coordination. MAs contribute to a welcoming environment and ensure continuity and quality of care for patients and families across the behavioral health continuum.

Responsibilities

• Room patients and obtain vital signs, chief complaint, allergies, medication reconciliation, and medical/surgical/family/substance history.
• Collect urine drug screens.
• Administer and document provider‑ordered injections, including long‑acting injectables, following established protocols and required consents.
• Process and facilitate lab orders and referrals per provider direction.
• Assist with medication refill requests and coordination.
• Monitor and support patient progress as directed by providers.
• Maintain exam room and equipment cleanliness and readiness.
• Receive, gather information, document, categorize, and route patient phone calls.
• Request and review outside medical records to support patient care.
• Collaborate with providers, therapists, Crisis Services, and inpatient teams to ensure continuity of care.
• Contact patients for scheduling, follow‑ups, result notifications, and care coordination.
• Schedule appointments and support efficient patient flow.
• Enter data from forms and assessments (e.g., client surveys, C‑SSRS) as needed.
• Document all patient interactions in the EHR accurately and timely.
• Prepare client communications and support office functions (mail, faxes, chart requests).
• Participate in staff meetings, training, and quality improvement activities.
• Assist staff and providers as needed to ensure smooth clinic operations.
• Other duties as assigned.

Requirements

• Graduate of an accredited Medical Assistant program.
• Current BLS (CPR) certification.
• Preferred: more than 1 year of experience in a medical or behavioral health setting.
• Combination of education, training, and experience may be considered to provide the necessary knowledge, skills, and abilities.

Pay

Starting pay range: $20.69 – $23.50 per hour, based on education and experience.

Schedule

Full‑time, in‑person position. Typical hours are 8:00 am – 4:30 pm, Monday through Friday.

Benefits

• PTO and paid holidays
• Health, dental, and vision insurance
• Life, accident, and hospital insurance
• Employee assistance program
• Eligibility for the Wisconsin Retirement System (WRS) – hybrid defined benefit plan with 7.2% employee contribution matched 100% by NCHC each pay period

Working Environment

May be required to lift up to 25 lb occasionally. Frequent standing, walking, bending, twisting, and turning with occasional sitting. Exposure to bodily fluids, communicable diseases, and cleaning/disinfecting products. Occasional exposure to individuals displaying agitated or hostile behaviors due to their diagnosis. Work is performed in an indoor clinical environment.

About North Central Health Care

North Central Health Care (NCHC) is a healthcare organization serving Central Wisconsin for over fifty years, formed as a partnership between Langlade, Lincoln, and Marathon counties. With more than 600 professionals, NCHC provides mental health treatment, addiction services, long‑term and short‑term care, physical therapy, crisis stabilization, and more. The organization is committed to providing high‑quality, compassionate care and offers reasonable accommodations in compliance with the Americans with Disabilities Act. NCHC is an Equal Opportunity Employer.