Medical Assistant

Clinic & Patient Flow

• Prepare patient charts ahead of scheduled visits by ensuring all relevant imaging, lab results, reports, and documentation are available and accurately loaded in the medical record.
• Carry forward relevant clinical information into provider templates as appropriate to support efficient and high-quality visits.
• Load imaging into the RadiAnt image viewer prior to patient visits so providers can seamlessly review studies with patients.
• Room patients promptly and efficiently to support on-time clinic flow.
• Perform patient intake, including review of medical history, completion of required quality/MIPS questions, medication reconciliation, and collection of vital signs.
• Provide clear handoff to providers prior to the patient encounter.
• Turn over exam rooms between patients, ensuring rooms are clean, stocked, and ready for the next visit.

Provider & Procedure Support

• Prepare procedure trays as needed for in-office procedures and injections (e.g., Botox, Xeomin).
• Aid providers during patient visits and procedures as requested.
• Answer and manage clinical phone calls for assigned provider(s).

Clinical Administration & Care Coordination

• Triage provider inboxes, including patient portal messages, administrative communications, and incoming forms, routing items appropriately to providers or other team members.
• Obtain prior authorizations for oral and injectable medications using CoverMyMeds and other payer portals.
• Cookordinate specialty pharmacy medication delivery in advance of scheduled appointments (e.g., Botox, Xeomin, other injectable therapies).
• Cookordinate peer-to-peer reviews between providers and insurance companies when required.
• Fax orders for imaging, laboratory tests, and other services as needed.
• Pre-fill FMLA, disability, and other medical forms for provider review and signature.
• Draft appeal letters and supporting documentation for insurance and benefits-related denials on behalf of providers.
• Inventory & Medication Management
• Receive medication orders and enter them into the inventory management system.
• Manage medication samples, including proper storage, logging, and reordering in compliance with clinic policies.

Qualifications

• Medical Assistant certification or diploma (CMA, RMA, CCMA or similar)
• Experience in a medical office or specialty clinic
• Strong organization, multitasking, and communication skills
• Comfortable working in a fast-paced environment and supporting complex patients
• Neurology, injections, phlebotomy, or prior authorization experience is a plus, but we will train the right person.