Medical Assistant

Role Purpose

You're the person the clinic can rely on when it's busy — not because of seniority, but because of how you show up. Calm when the pace picks up. Consistent when things get hard. The kind of person colleagues quietly lean on, and members remember.

What You'll Deliver In The First 6–12 Months

• Welcome, assist, and guide members throughout their clinic visit, ensuring every interaction reflects a member-first mindset.
• Perform accurate, high-quality clinical assessments — vital signs, grip strength, eye pressure, ECGs, point-of-care tests, and phlebotomy — following established standards and protocols.
• Maintain exam rooms and uphold infection-control standards to ensure a safe, clean, and efficient clinical environment.
• Document assessments accurately and update member records with precision, supporting continuity of care across the clinical team.
• Work closely with fellow Operators and clinical staff to refine workflows, elevate quality, and support clinic operations as Neko scales.

Minimum Requirements

• 1+ year of clinical experience in a patient-facing role
• Customer service or hospitality experience (healthcare, retail, or service industry)
• Active Basic Life Support (BLS) certification
• Preferred 6+ months of phlebotomy experience
• EKG experience
• Certified Medical Assistant (CMA) certification
• Phlebotomy certification

Compensation & Benefits

• Paid Time Off & Holidays
• Medical, Dental, Vision, and Life Insurance
• 401(k) Retirement Plan
• Commuter Benefits
• Wellness Rewards Program
• Complimentary full Neko scan for you and eligible family members.

About Titles

At Neko We use a simplified internal title framework that prioritises clarity over hierarchy, so internal titles may differ from market‑facing role titles. Scope, impact and level of the role are fully aligned and will be clearly discussed throughout the process.

Hiring Process

Candidates progress from application and structured screening through thoughtfully designed interviews culminating in a formal offer and final pre-employment checks before joining the team.

Equal Opportunity & Inclusion Statement

Neko Health is committed to inclusive hiring and member-first care. We welcome candidates from all backgrounds and encourage you to request reasonable adjustments to support your application.