Medical Assistant

Role Purpose

You're the person the clinic can rely on when it's busy — not because of seniority, but because of how you show up. Calm when the pace picks up. Consistent when things get hard. The kind of person colleagues quietly lean on, and members remember.

What You'll Deliver In The First 6–12 Months

• Welcome, assist, and guide members throughout their clinic visit, ensuring every interaction reflects a member-first mindset.
• Perform accurate, high-quality clinical assessments — vital signs, grip strength, eye pressure, ECGs, point-of-care tests, and phlebotomy — following established standards and protocols.
• Maintain exam rooms and uphold infection-control standards to ensure a safe, clean, and efficient clinical environment.
• Document assessments accurately and update member records with precision, supporting continuity of care across the clinical team.
• Work closely with fellow Operators and clinical staff to refine workflows, elevate quality, and support clinic operations as Neko scales.

Minimum Requirements

• 1+ year of clinical experience in a patient-facing role
• Customer service or hospitality experience (healthcare, retail, or service industry)
• Current Basic Life Support (BLS) certification through the American Heart Association (AHA)
• Preferred 6+ months of phlebotomy experience
• EKG experience
• Certified Medical Assistant (CMA) certification
• Phlebotomy certification