Medical Assistant

About the role

The Medical Assistant renders patient care in accordance with regulatory, licensing, and accreditation standards and provider’s orders. Assists physicians or other providers in preparing patients for examinations, treatment, and implementing patient care treatment programs; performs related technical tasks that support the provider.

Responsibilities

• Performs front office and clerical duties: answering phones, taking and relaying messages, greeting patients, scheduling appointments, preparing and filing medical records, obtaining and inputting patient demographic information, checking patients out, collecting fees, and compiling data for reports.
• Adheres to Department policies, procedures, protocols, and standards.
• Documents all patient interventions and responses thoroughly in the patient’s medical record; tracks laboratory and diagnostic test results; communicates results and orders to patients as directed by the Provider.
• Conducts patient callbacks as directed by physicians and accurately documents patient comments and progress.
• Reviews written and verbal instructions, educational materials, and procedure consent forms with patients and/or family members.
• Schedules tests, surgeries, and obtains proper authorization and/or precertification; arranges follow-up or referral appointments.
• Disinfects patient rooms after each patient and sterilizes equipment and instruments according to office schedule, procedures, and manufacturer’s recommendations.
• Maintains a clean and orderly patient environment (removing soiled linen, disposing of waste, etc.) according to universal precautions and OSHA standards.
• Performs other related duties as assigned.

Requirements

• High School diploma or GED required.
• One to two years of relevant experience working in a clinic setting.
• Medical Assistant Certification from either the American Association of Medical Assistants (AAMA) or the American Medical Technologist (AMT) is preferred.
• Basic Cardiac Life Support Certification preferred.
• Bilingual (Spanish) desired.

Skills

• General understanding and knowledge of front/back-office standards, procedures, medical terminology, and medical office practices.
• Ability to administer vaccinations and give injections.
• Knowledge and capability of documenting electronic health records in EMR system.
• Knowledge of examination, diagnostic, and treatment room procedures.
• Knowledge of medical equipment and instruments to administer patient care.
• Skill in establishing and maintaining effective working relationships with patients, medical staff, and the public.
• Ability to interpret, adapt, and apply guidelines and procedures.
• Ability to operate computer keyboard, terminal, printer, general office equipment, special medical, and telephone equipment.
• Ability to handle multiple tasks independently under pressure.
• Ability to maintain quality control standards.
• Ability to react calmly and effectively in emergency situations.

Preferred Qualifications

• Three to five years of relevant experience working in a clinic setting.
• Associate’s degree or higher.