Medical Assistant

Responsibilities

• Facilitate transitions between reception, exam rooms, and check-out, ensuring seamless care.
• Absorb vitals, gather patient history, triage, and assist with clinical procedures.
• Ensure records are updated, review test results with providers, and communicate with patients as needed.
• Manage patient medication prior authorizations, assist with outgoing referrals and scheduling.
• Support scheduling, patient check-in/out, insurance verification, and other administrative needs when needed.
• Work closely with both clinical and front-desk staff to maintain smooth operations.
• Maintain exam rooms by ensuring supplies are stocked and rooms are ready for patient care.
• Adhere to knownwell’s mission of providing inclusive, non-judgmental care to all patients, regardless of size, background, or health status.
• Support virtual patient care needs as part of our hybrid care model, including remote check-in and clinician support when needed.

Requirements

• High school diploma or equivalent; Medical Assistant certification preferred.
• At least 1-2 years of experience in a healthcare setting, preferably in primary care, specialty care, metabolic health, or weight management.
• Experience with prior authorizations and referrals is a strong plus.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Familiarity with electronic medical records (EMR) systems (Athena experience preferred).
• Ability to manage multiple tasks efficiently in a fast-paced environment.
• A team player with a passion for inclusive, compassionate care.

Benefits

• On-site Opportunity
• Medical, dental, and vision insurance
• 401K retirement plan with company match
• Up to 20 days of PTO per year + company holidays
• Up to 14 weeks of parental leave (12 for non-birthing parents)

Pay & Perks

• knownwell, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.