Medical Assistant

About the role

Participates with the Health Care Team in delivering quality and customer focused health care to patients in a manner that reflects Kaiser Permanentes mission, vision and values. Provides clinical and administrative support to clinicians and other health care team members to offer a variety of health care services to patients.

Responsibilities

• Clinical Tasks:
  • Prepares and organizes patients office visit for known reason/procedure.
  • Collects pertinent subjective and objective data related to patients reason for visit.
  • Utilizes standardized tools to identify and address health maintenance/care gaps with patient and alerts clinician on those that require his/her attention.
  • Recognizes signs and symptoms of common medical illnesses, abnormal versus new/existing and reports to clinician.
  • Alerts clinician on signs and symptoms requiring immediate attention and respond to directions per clinician.
  • Prepares patient for actual visit/procedure prior to clinicians exam during rooming-in process.
  • Assures exam/procedure room contains appropriate supplies, equipment, forms and educational materials are available and ready for use during visit/procedure.
  • Checks equipment are in safe working order and cleans room after use.
  • Provides patient with after-visit, follow-up, self-care or procedural instructions and/or educational materials as directed by clinician.
  • Use KP HealthConnect and other information systems to document all pertinent data and outcomes of patient care according to standardized procedures and policies.
  • Updates demographic or historical clinical data gathered in the electronic medical record.
• Clinical Procedures:
  • Performs diagnostic tests, therapies and procedures within scope of authorized duties competently and with maintenance of proficiency.
  • Examples of categories of clinical tasks include: Screening tests, Diagnostic tests, Medication administration, Wound care, Application and/or removal of orthopedic appliances and other devices, Minor surgical procedures assist, Medical procedures assist, Lab specimens collection and labeling, Irrigations, Instrument/equipment set-up, cleaning and processing (sterile and non-sterile), Ambulate/transfer of patient using lift equipment.
• Practice Management Activities:
  • Maintains and adjusts clinicians patient schedule for efficient patient flow.
  • Answers and responds to in-coming messages/requests via telephone, mail or kp.org from patient or other department(s).
  • Facilitates and completes follow-up duties on patients plan of care as directed by clinician.
  • Sorts and prioritizes mail containing patient and/or clinical information requiring clinicians review and attention.
  • Provides population-based care outreach activities to include health maintenance screening as directed by clinician.

Requirements

• Graduate of accredited Medical Assistant program.
• Employees must be able to successfully obtain Kaiser Permanentes Medication Administration Competency Certification within ninty (90) days of employment as a Medical Assistant.
• Demonstrated interpersonal and customer service skills.
• Demonstrated communication (written and oral) skills.
• Demonstrated literacy in using computers and keyboarding.
• Skills in problem-solving, setting priorities and using good judgment for decisions.
• Ability to work independently and efficiently under pressure.