Medical Assistant

About the role

The Hopscotch Care Team is responsible for delivering high-touch, high-quality care to patients, including coordination of care across different physicians and within the healthcare system. As a Medical Assistant, you will play a critical role on the Care team for Hopscotch to serve our patients, enable patient outcomes and create a positive patient experience.

Responsibilities

• Engage patients prior to their visit to prepare them and set clear expectations
• Anticipate and coordinate needed services (e.g., vaccines, lab work, screenings)
• Prepare exam rooms to ensure they are clean, safe, and ready for each patient
• Room patients efficiently, gather necessary information, and support timely provider flow
• Take vital signs, assess patient needs, and review medications
• Perform phlebotomy and collect lab specimens; complete basic waived lab tests
• Conduct patient screenings per protocol and assist providers during exams
• Deliver care within scope of certification (e.g., vaccine administration)
• Communicate patient needs and updates to the primary care provider and care team
• Support additional diagnostic and care needs in collaboration with the team
• Assist with medication dispensing, as directed and within certification
• Schedule diagnostic tests and follow-up services
• Support Durable Medical Equipment (DME) coordination and applications
• Provide telephonic support to patients, in line with protocols and physician direction
• Participate in care team meetings to discuss patient care and clinical operations

Requirements

• A high school diploma or equivalent education (GED)
• Graduated from a nationally accredited Medical Assistant program OR comparable healthcare vocational training
• A minimum of 1 year of work experience in the healthcare industry, preferably as a Medical Assistant in a hospital, medical clinic or comparable environment OR documented clinical rotation training can be substituted for work experience
• Certification in BLS/CPRE
• Experience with an EMR and similar technology
• Phlebotomy experience
• US work authorization

Qualifications

• Excellent interpersonal and communication skills, both verbal and written
• High emotional intelligence with a collaborative approach and a genuine passion for patient care
• A positive, proactive attitude with a solutions-oriented mindset and adaptability in a dynamic environment
• Strong attention to detail with exceptional organizational, coordination, and planning abilities

Skills

• Excellent interpersonal and communication skills, both verbal and written
• High emotional intelligence with a collaborative approach and a genuine passion for patient care
• A positive, proactive attitude with a solutions-oriented mindset and adaptability in a dynamic environment
• Strong attention to detail with exceptional organizational, coordination, and planning abilities

Benefits

• Paid holidays + PTO + sick time
• Company sponsored medical, dental, and vision insurance for you + your family
• FREE short-term and long-term disability insurance
• FREE $100k life insurance policy
• 401k plan with 4% company match + no vesting period
• $720 - $1,000 added to employee Health Savings Account annually for eligible health plans
• All clinic roles are eligible for a quarterly bonus!

Pay

• Compensation range for this position is between $20 - $24 per hour depending on clinic location and candidate experience/qualifications

Schedule

• This is a full-time role (M-F 8-5) based at our Brevard location

Additional Information

• The role also requires support maintenance of the clinic, including equipment and facility upkeep including:
• Maintain clinic readiness by stocking exam rooms and ordering supplies
• Perform routine quality control checks, including infection control, equipment QA, and monitoring for expired medications/supplies